{"id":3490,"date":"2024-02-09T00:41:40","date_gmt":"2024-02-09T00:41:40","guid":{"rendered":"https:\/\/3dolphins.ai\/?page_id=3490"},"modified":"2026-02-11T10:19:37","modified_gmt":"2026-02-11T10:19:37","slug":"omnichannel-customer-service","status":"publish","type":"page","link":"https:\/\/3dolphins.ai\/en\/omnichannel-customer-service\/","title":{"rendered":"Omnichannel Customer Service Platform"},"content":{"rendered":"
\n\t
\n\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>
\n\t
\n\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t<\/div>\n\t
\r\n\t\t\r\n\t\t\t\r\n\t\t\t

\r\n\t\t\tOmnichannel Customer Service<\/b>\t\t\t<\/h1>\r\n\r\n\t\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\tHubungkan layanan pelanggan dan sistem internal melalui Omnichannel Platform<\/b>\t\t\t\t<\/h2>\r\n\t\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\n\t
\n\t\t
\n\t\t\t

<\/p>\n\t\t<\/div>\n\t<\/div>\n\n\t

\n\t\t
\n\t\t\t

Omnichannel platform 3Dolphins menyatukan seluruh saluran komunikasi pelanggan di dalam sistem terpusat agar interaksi lebih cepat dan mudah.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>

\n\t
\n\t\t\n\t\t
\n\t\t\t
\"\"<\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
\t
\r\n\t\t\r\n\t\t\t

\r\n\t\t\tOur Favorite Features<\/b>\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t
\r\n
\r\n
\r\n
\r\n icon\r\n <\/div>\r\n
\r\n

\r\n Single Dashboard<\/b> <\/h4>\r\n

Effectievely manage inquiries, feedback,
\nand support through
\none dashboard.<\/p>\r\n <\/div>\r\n <\/div> \r\n <\/div>\r\n\r\n <\/div><\/div><\/div>

\r\n
\r\n
\r\n
\r\n icon\r\n <\/div>\r\n
\r\n

\r\n Ticket Automation<\/b> <\/h4>\r\n

Automate your business tickets to ease repetitive tasks.<\/p>\r\n <\/div>\r\n <\/div> \r\n <\/div>\r\n\r\n <\/div><\/div><\/div>

\r\n
\r\n
\r\n
\r\n icon\r\n <\/div>\r\n
\r\n

\r\n Ticket Analytics Dashboard<\/b> <\/h4>\r\n

Track ticket order flow for efficient ticket management\u00a0process.\n
\n
<\/p>\r\n <\/div>\r\n <\/div> \r\n <\/div>\r\n\r\n <\/div><\/div><\/div><\/div><\/div><\/div><\/div>

\r\n\r\n
\r\n\r\n<\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n <\/div><\/div><\/div><\/div>
\r\n\r\n
\r\n\r\n<\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n \t
\r\n\t\t\r\n\t\t\t\r\n\t\t\t

\r\n\t\t\tPowered by Generative AI<\/b>\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\tAI Assistant with the power of Large Language Model Generative AI Technology (LLM).\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\r\n

\r\n\r\n<\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n
\r\n
\r\n
\r\n
\r\n icon\r\n <\/div>\r\n
\r\n

\r\n Customer Service Co-Pilot<\/b> <\/h4>\r\n

Generative AI dalam omnichannel platform memungkinkan respons instan yang dapat disesuaikan oleh agen untuk komunikasi yang lebih personal.<\/p>\r\n <\/div>\r\n <\/div> \r\n <\/div>\r\n\r\n <\/div><\/div><\/div>

\r\n
\r\n
\r\n
\r\n icon\r\n <\/div>\r\n
\r\n

\r\n Employee Assistant Service<\/b> <\/h4>\r\n

Assisting professionals in accessing untapped information. Empowering employees by supporting continuous\u00a0learning.\n
<\/p>\r\n <\/div>\r\n <\/div> \r\n <\/div>\r\n\r\n <\/div><\/div><\/div><\/div><\/div><\/div><\/div>

\r\n\r\n
\r\n\r\n<\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n <\/div><\/div><\/div><\/div>
\r\n\r\n
\r\n\r\n<\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n \t
\r\n\t\t\r\n\t\t\t

\r\n\t\t\tPractical Application: Case Examples<\/b>\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\r\n
\r\n\r\n<\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n <\/div><\/div><\/div><\/div>
\r\n\r\n
\r\n\r\n<\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n \t
\r\n\t\t\r\n\t\t\t

\r\n\t\t\tBoost Agent Productivity<\/b>\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t

Empower agents with one-click access to Generative AI capabilites for quick and accurate responses. This technology enables instant access to relevant information and solutions, enhancing service responsiveness and efficiency for customers.<\/p><\/div><\/div><\/div>

\n\t
\n\t\t\n\t\t
\n\t\t\t
\"\"<\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\r\n\r\n
\r\n\r\n<\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n
\r\n\r\n
\r\n\r\n<\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n \t
\r\n\t\t\r\n\t\t\t

\r\n\t\t\tHarmonized Communication<\/b>\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t

Lacak interaksi bisnimu dari 22+ channel, termasuk WhatsApp, Instagram, Twitter, dan media sosial atau pesan instan lainnya untuk lebih memahami pelanggan.<\/p>\r\n\r\n

\r\n\r\n<\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n

Available anytime, anywhere with our mobile app.<\/p>