{"id":3490,"date":"2024-02-09T00:41:40","date_gmt":"2024-02-09T00:41:40","guid":{"rendered":"https:\/\/3dolphins.ai\/?page_id=3490"},"modified":"2026-06-08T16:11:54","modified_gmt":"2026-06-08T09:11:54","slug":"omnichannel-customer-service","status":"publish","type":"page","link":"https:\/\/3dolphins.ai\/en\/omnichannel-customer-service\/","title":{"rendered":"Platform Omnichannel Customer Service Indonesia, Didukung AI"},"content":{"rendered":"
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\r\n\t\t\tOmnichannel Customer Service<\/b>\t\t\t<\/h1>\r\n\r\n\t\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\tHubungkan layanan pelanggan dan sistem internal melalui Omnichannel Platform<\/b>\t\t\t\t<\/h2>\r\n\t\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\n\t
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Omnichannel platform 3Dolphins menyatukan seluruh saluran komunikasi pelanggan di dalam sistem terpusat agar interaksi lebih cepat dan mudah.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>

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\r\n\t\t\tOur Favorite Features<\/b>\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t
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\r\n Single Dashboard Omnichannel Customer Service<\/b> <\/h4>\r\n

Pantau semua percakapan dari 23+ channel dalam satu tampilan, tanpa perlu berpindah tab atau aplikasi.<\/p>\r\n <\/div>\r\n <\/div> \r\n <\/div>\r\n\r\n <\/div><\/div><\/div>

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\r\n Automasi Tiket Layanan Pelanggan<\/b> <\/h4>\r\n

Kurangi pengerjaan manual dengan routing dan eskalasi tiket otomatis berdasarkan aturan bisnis yang kamu tentukan.<\/p>\r\n <\/div>\r\n <\/div> \r\n <\/div>\r\n\r\n <\/div><\/div><\/div>

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\r\n Dashboard Analitik Real-Time<\/b> <\/h4>\r\n

Lacak performa agen, waktu respons, dan kepuasan pelanggan secara langsung dari satu dashboard omnichannel customer service yang terpusat.<\/p>\r\n <\/div>\r\n <\/div> \r\n <\/div>\r\n\r\n <\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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\r\n\t\t\tPowered by Generative AI<\/b>\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\tAI Assistant with the power of Large Language Model Generative AI Technology (LLM).\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\r\n

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\r\n Customer Service Co-Pilot<\/b> <\/h4>\r\n

Generative AI dalam omnichannel platform memungkinkan respons instan yang dapat disesuaikan oleh agen untuk komunikasi yang lebih personal.<\/p>\r\n <\/div>\r\n <\/div> \r\n <\/div>\r\n\r\n <\/div><\/div><\/div>

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\r\n Employee Assistant Service<\/b> <\/h4>\r\n

Assisting professionals in accessing untapped information. Empowering employees by supporting continuous\u00a0learning.\n
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\r\n\t\t\tPractical Application: Case Examples<\/b>\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\r\n
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\r\n\t\t\tBoost Agent Productivity<\/b>\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t

Empower agents with one-click access to Generative AI capabilites for quick and accurate responses. This technology enables instant access to relevant information and solutions, enhancing service responsiveness and efficiency for customers.<\/p><\/div><\/div><\/div>

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\r\n\t\t\tHarmonized Communication<\/b>\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t

Lacak interaksi bisnimu dari 22+ channel, termasuk WhatsApp, Instagram, Twitter, dan media sosial atau pesan instan lainnya untuk lebih memahami pelanggan.<\/p>\r\n\r\n

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Available anytime, anywhere with our mobile app.<\/p>