{"id":49,"date":"2017-11-29T14:44:03","date_gmt":"2017-11-29T14:44:03","guid":{"rendered":"http:\/\/themes.webdevia.com\/call-center-customer-services-wordpress-theme\/?page_id=49"},"modified":"2026-02-10T07:09:36","modified_gmt":"2026-02-10T07:09:36","slug":"about","status":"publish","type":"page","link":"https:\/\/3dolphins.ai\/en\/about\/","title":{"rendered":"About"},"content":{"rendered":"
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\r\n\t\t\tMengenal 3Dolphins<\/b>\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\n\t
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3Dolphins adalah perusahaan di bidang teknologi, khususnya terkait customer experience<\/em>, yang didirikan oleh PT Inmotion Inovasi Teknologi pada tahun 2015.<\/span><\/p>\n

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Dengan dukungan AI, khususnya generative AI, pada solusi Omnichannel Customer Service dan Chatbot AI, 3Dolphins mendorong layanan mutakhir dan mudah bagi bisnis. Sehingga, bisnis dari berbagai industri dapat meningkatkan kepuasan pelanggan hingga penjualan.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>

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\r\n\t\t\tBagaimana Tanggapan Klien Tentang 3Dolphins?<\/b>\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\r\n
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With 3Dolphins, we can handle customer complaints more easily across multiple communication channels. The process has become more efficient, and issues are resolved faster.<\/p>\n

Daniel Manurung<\/b>
Head of Product at Moxa<\/h6>\r\n <\/div>\r\n
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3Dolphins\u2019 chatbot and omnichannel solutions enhance operational efficiency, accelerate response times, and simplify services. As a result, customer satisfaction increased by 35% with a consistent multi-channel experience.<\/p>\n

Adrian Soewardjo<\/b>
Head of Operations of Bank Saqu by PT Bank Jasa Jakarta<\/h6>\r\n <\/div>\r\n
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3Dolphins.ai makes our vision and missions doable with Alin<\/p>\n

Sigit Triyono<\/b>
Secretary Of Lembaga Alkitab Indonesia<\/h6>\r\n <\/div>\r\n
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\r\n\t\t\tConsult Your Business Needs\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\r\n
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Contact Us<\/a><\/div>\r\n\r\n
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\r\n\t\t\tLatest Updates from Us<\/b>\t\t\t<\/h2>\r\n\r\n\t\t\t
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\r\n\t\t\t\tGet more latest updates from our blog\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t<\/div><\/div><\/div>

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\r\n Dampak Slow Response ke Revenue: Peran 5 Menit Pertama pada CS<\/a>\r\n <\/h4>\r\n
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Di pasar kompetitif, bisnis tidak bisa hanya mengandalkan produk, harga, atau nama untuk memasarkan dan\u2026<\/p>\r\n <\/div>\r\n\r\n <\/div>\r\n<\/article><\/div>

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\r\n WhatsApp Business Calling API: User vs Business Intiated Call<\/a>\r\n <\/h4>\r\n
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WhatsApp Business Calling API diluncurkan pada Juli 2025 dengan permasalahan awal menyangkut keterbatasan WhatsApp Bisnis.\u2026<\/p>\r\n <\/div>\r\n\r\n <\/div>\r\n<\/article><\/div>

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\r\n Apakah Call Center Bisa Menggunakan WhatsApp Bisnis?<\/a>\r\n <\/h4>\r\n
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Sampai awal tahun 2025, pemanfaatan telepon sebagai media untuk call center menghubungi dan berinteraksi dengan\u2026<\/p>\r\n <\/div>\r\n\r\n <\/div>\r\n<\/article><\/div><\/div>\r\n <\/div><\/div><\/div><\/div>

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\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Sampai awal tahun 2025, pemanfaatan telepon sebagai media untuk call center menghubungi dan berinteraksi dengan pelanggan masih menjadi satu-satunya pilihan. Layanan call center masih terarah pada PTSN (Public Switched Telephone Network) dengan fitur terbatas.Hanya saja, inovasi dibutuhkan untuk menopang cara konvensional ini lantaran hampir seluruh masyarakat memusatkan aktivitas pada saluran digital. Selain karena biaya yang [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-49","page","type-page","status-publish","hentry"],"yoast_head":"\nAbout - 3dolphins.ai<\/title>\n<meta name=\"description\" content=\"Solusi layanan pelanggan dari 3Dolphins didukung dengan Generative AI dan Agentic AI untuk proses yang terotomatisasi. 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