{"id":49,"date":"2017-11-29T14:44:03","date_gmt":"2017-11-29T14:44:03","guid":{"rendered":"http:\/\/themes.webdevia.com\/call-center-customer-services-wordpress-theme\/?page_id=49"},"modified":"2026-02-10T07:09:36","modified_gmt":"2026-02-10T07:09:36","slug":"about","status":"publish","type":"page","link":"https:\/\/3dolphins.ai\/en\/about\/","title":{"rendered":"About"},"content":{"rendered":"
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\r\n\t\t\tMengenal 3Dolphins<\/b>\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\n\t
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3Dolphins adalah perusahaan di bidang teknologi, khususnya terkait customer experience<\/em>, yang didirikan oleh PT Inmotion Inovasi Teknologi pada tahun 2015.<\/span><\/p>\n

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Dengan dukungan AI, khususnya generative AI, pada solusi Omnichannel Customer Service dan Chatbot AI, 3Dolphins mendorong layanan mutakhir dan mudah bagi bisnis. Sehingga, bisnis dari berbagai industri dapat meningkatkan kepuasan pelanggan hingga penjualan.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>

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\r\n\t\t\tBagaimana Tanggapan Klien Tentang 3Dolphins?<\/b>\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\r\n
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With 3Dolphins, we can handle customer complaints more easily across multiple communication channels. The process has become more efficient, and issues are resolved faster.<\/p>\n

Daniel Manurung<\/b>
Head of Product at Moxa<\/h6>\r\n <\/div>\r\n
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3Dolphins\u2019 chatbot and omnichannel solutions enhance operational efficiency, accelerate response times, and simplify services. As a result, customer satisfaction increased by 35% with a consistent multi-channel experience.<\/p>\n

Adrian Soewardjo<\/b>
Head of Operations of Bank Saqu by PT Bank Jasa Jakarta<\/h6>\r\n <\/div>\r\n
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3Dolphins.ai makes our vision and missions doable with Alin<\/p>\n

Sigit Triyono<\/b>
Secretary Of Lembaga Alkitab Indonesia<\/h6>\r\n <\/div>\r\n
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\r\n\t\t\tConsult Your Business Needs\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\r\n
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Contact Us<\/a><\/div>\r\n\r\n
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\r\n\t\t\tLatest Updates from Us<\/b>\t\t\t<\/h2>\r\n\r\n\t\t\t
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\r\n\t\t\t\tGet more latest updates from our blog\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t<\/div><\/div><\/div>

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\r\n Cara Menghitung CSAT: Rumus Lengkap dan Tips Meningkatkan Skor<\/a>\r\n <\/h4>\r\n
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Tim CS kerap dihadapi oleh kenyataan untuk melayani ratusan percakapan setiap hari. Namun, ada pertanyaan\u2026<\/p>\r\n <\/div>\r\n\r\n <\/div>\r\n<\/article><\/div>

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\r\n SOP Customer Service: Panduan Lengkap, Komponen Wajib, Free Template Checklist<\/a>\r\n <\/h4>\r\n
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\u00a0 Standard Operating Procedure (SOP) customer service adalah dokumen panduan baku yang mengatur cara tim\u2026<\/p>\r\n <\/div>\r\n\r\n <\/div>\r\n<\/article><\/div>

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\r\n First Contact Resolution (FCR): Definisi, Manfaat, dan Cara Meningkatkannya<\/a>\r\n <\/h4>\r\n
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Inti dari First Contact Resolution (FCR) adalah menjawab pertanyaan, \"Apakah masalah pelanggan benar-benar selesai setelah\u2026<\/p>\r\n <\/div>\r\n\r\n <\/div>\r\n<\/article><\/div><\/div>\r\n <\/div><\/div><\/div><\/div>

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\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Inti dari First Contact Resolution (FCR) adalah menjawab pertanyaan, \"Apakah masalah pelanggan benar-benar selesai setelah satu kali berinteraksi?\". Inilah mengapa metrik ini sebenarnya mencerminkan kualitas seluruh operasional layanan pelanggan sebuah bisnis.   Data dari Salesforce menunjukkan bahwa pada 2024, 80% profesional layanan pelanggan kini aktif memantau FCR, melonjak drastis dari 51% pada 2018. Pergeseran ini [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-49","page","type-page","status-publish","hentry"],"yoast_head":"\nAbout - 3dolphins.ai<\/title>\n<meta name=\"description\" content=\"Solusi layanan pelanggan dari 3Dolphins didukung dengan Generative AI dan Agentic AI untuk proses yang terotomatisasi. 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