{"id":49,"date":"2017-11-29T14:44:03","date_gmt":"2017-11-29T14:44:03","guid":{"rendered":"http:\/\/themes.webdevia.com\/call-center-customer-services-wordpress-theme\/?page_id=49"},"modified":"2026-07-29T16:52:26","modified_gmt":"2026-07-29T09:52:26","slug":"about","status":"publish","type":"page","link":"https:\/\/3dolphins.ai\/en\/about\/","title":{"rendered":"About"},"content":{"rendered":"
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\r\n\t\t\tTentang 3Dolphins<\/b>\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\n\t
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3Dolphins adalah perusahaan yang memberikan solusi terkait customer experience <\/em>yang didirikan oleh PT Inmotion Inovasi Teknologi pada tahun 2015. Dirancang untuk menjawab kebutuhan bisnis untuk layanan pelanggan yang optimal, 3Dolphins hadir dengan Platform Omnichannel Customer Service, Chatbot AI, WhatsApp Broadcast, hingga Lead Management System.<\/span><\/p>\n

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3Dolphins mendorong layanan mutakhir dan mudah bagi bisnis dengan kapabilitas untuk mengintegrasi dengan sistem CRM dan internal bisnis lainnya. Sehingga bisnis dari berbagai industri dapat mengoptimalkan kepuasan pelanggan hingga meningkatkan penjualan.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>

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\r\n\t\t\tBagaimana Tanggapan Klien Tentang 3Dolphins?<\/b>\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\r\n
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With 3Dolphins, we can handle customer complaints more easily across multiple communication channels. The process has become more efficient, and issues are resolved faster.<\/p>\n

Daniel Manurung<\/b>
Head of Product at Moxa<\/h6>\r\n <\/div>\r\n
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3Dolphins\u2019 chatbot and omnichannel solutions enhance operational efficiency, accelerate response times, and simplify services. As a result, customer satisfaction increased by 35% with a consistent multi-channel experience.<\/p>\n

Adrian Soewardjo<\/b>
Head of Operations of Bank Saqu by PT Bank Jasa Jakarta<\/h6>\r\n <\/div>\r\n
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3Dolphins.ai makes our vision and missions doable with Alin<\/p>\n

Sigit Triyono<\/b>
Secretary Of Lembaga Alkitab Indonesia<\/h6>\r\n <\/div>\r\n
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\r\n\t\t\tConsult Your Business Needs\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\r\n
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Contact Us<\/a><\/div>\r\n\r\n
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\r\n\t\t\tLatest Updates from Us<\/b>\t\t\t<\/h2>\r\n\r\n\t\t\t
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\r\n\t\t\t\tGet more latest updates from our blog\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t<\/div><\/div><\/div>

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\r\n WhatsApp CRM: Kelola Pelanggan Langsung dari WhatsApp<\/a>\r\n <\/h4>\r\n
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Banyak tim masih membuka WhatsApp di ponsel sambil menyesuaikan data di software CRM (Customer Relationship\u2026<\/p>\r\n <\/div>\r\n\r\n <\/div>\r\n<\/article><\/div>

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\r\n 15 Platform Omnichannel Customer Service Terbaik 2026<\/a>\r\n <\/h4>\r\n
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Memilih platform omnichannel customer service di Indonesia membutuhkan beberapa pertimbangan untuk menentukan penyedia layanan yang\u2026<\/p>\r\n <\/div>\r\n\r\n <\/div>\r\n<\/article><\/div>

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\r\n Integrasi CRM dengan WhatsApp: Cara Kerja, Manfaat, dan Cara Memilih Platform<\/a>\r\n <\/h4>\r\n
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Banyak tim sales dan customer service di Indonesia masih memisahkan chat WhatsApp dari data pelanggan\u2026<\/p>\r\n <\/div>\r\n\r\n <\/div>\r\n<\/article><\/div><\/div>\r\n <\/div><\/div><\/div><\/div>

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\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Banyak tim sales dan customer service di Indonesia masih memisahkan chat WhatsApp dari data pelanggan di CRM. Akibatnya, riwayat pembelian, status tiket, dan janji follow-up tercecer di ponsel agen.Integrasi CRM dengan WhatsApp menghubungkan percakapan real-time ke profil pelanggan yang sama. Setiap pesan masuk bisa membuka konteks lengkap, memperbarui pipeline, dan memicu tindak lanjut otomatis tanpa [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-49","page","type-page","status-publish","hentry"],"yoast_head":"\nAbout - 3dolphins.ai<\/title>\n<meta name=\"description\" content=\"Solusi layanan pelanggan dari 3Dolphins didukung dengan Generative AI dan Agentic AI untuk proses yang terotomatisasi. 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