{"id":7068,"date":"2026-08-10T16:43:21","date_gmt":"2026-08-10T09:43:21","guid":{"rendered":"https:\/\/3dolphins.ai\/?page_id=7068"},"modified":"2026-08-10T16:43:21","modified_gmt":"2026-08-10T09:43:21","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/3dolphins.ai\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\" ><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\r\n<div class=\"wd_empty_space\" data-heightmobile=\"40\" data-heighttablet=\"40\" data-heightdesktop=\"150\">\r\n\r\n<\/div>\r\n      \r\n\r\n\r\n\r\n        \r\n      \r\n    <\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" ><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\t<div class=\"wd-heading text-center\" style=\"max-width: 100%\" >\r\n\t\t\r\n\t\t\t<h1 style=\"margin:0;font-size:39px;color:#191919;\" class=\"title_a\">\r\n\t\t\t<b>Privacy Policy<\/b>\t\t\t<\/h1>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t<\/div><\/div><\/div><\/div>\r\n\r\n<div class=\"wd_empty_space\" data-heightmobile=\"40\" data-heighttablet=\"40\" data-heightdesktop=\"80\">\r\n\r\n<\/div>\r\n      \r\n\r\n\r\n\r\n        \r\n      \r\n    <\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_column-gap-25\" ><div class=\"wpb_column vc_column_container vc_col-sm-3\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"privacy-toc\">\n<div class=\"privacy-toc-title\">Contents<\/div>\n<p><a href=\"#section-1\">1. Categories of Personal Data We Collect<\/a><\/p>\n<p><a href=\"#section-2\">2. How We Collect Personal Data<\/a><\/p>\n<p><a href=\"#section-3\">3. How We Use Personal Data<\/a><\/p>\n<p><a href=\"#section-4\">4. Processing Personal Data on Behalf of Our Customers<\/a><\/p>\n<p><a href=\"#section-5\">5. How We Share Personal Data<\/a><\/p>\n<p><a href=\"#section-6\">6. Information Security<\/a><\/p>\n<p><a href=\"#section-7\">7. Data Retention<\/a><\/p>\n<p><a href=\"#section-8\">8. Your Privacy Rights<\/a><\/p>\n<p><a href=\"#section-9\">9. Cookies and Similar Technologies<\/a><\/p>\n<p><a href=\"#section-10\">10. Changes to This Privacy Policy<\/a><\/p>\n<p><a href=\"#section-11\">11. Contact Us<\/a><\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-9\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<style>\n\/* =========================<br \/>   PRIVACY POLICY<br \/>   ========================= *\/<\/p>\n<p>.privacy-policy {<br \/>    max-width: 900px;<br \/>    margin: 0 auto;<br \/>    font-family: 'Montserrat', sans-serif;<br \/>    font-size: 16px;<br \/>    font-weight: 400;<br \/>    line-height: 1.65;<br \/>    color: #6F8499;<br \/>}<\/p>\n<p>\/* Main Title *\/<\/p>\n<p>.privacy-policy h1 {<br \/>    margin: 0 0 25px;<br \/>    padding: 0;<br \/>    font-family: 'Montserrat', sans-serif;<br \/>    font-size: 36px;<br \/>    font-weight: 700;<br \/>    line-height: 1.25;<br \/>    color: #30345F;<br \/>}<\/p>\n<p>\/* Main Sections *\/<\/p>\n<p>.privacy-policy h2 {<br \/>    margin: 35px 0 16px;<br \/>    padding: 0;<br \/>    font-family: 'Montserrat', sans-serif;<br \/>    font-size: 26px;<br \/>    font-weight: 700;<br \/>    line-height: 1.35;<br \/>    color: #30345F;<br \/>    scroll-margin-top: 120px;<br \/>}<\/p>\n<p>\/* Subsections *\/<\/p>\n<p>.privacy-policy h3 {<br \/>    margin: 25px 0 10px;<br \/>    padding: 0;<br \/>    font-family: 'Montserrat', sans-serif;<br \/>    font-size: 18px;<br \/>    font-weight: 600;<br \/>    line-height: 1.5;<br \/>    color: #30345F;<br \/>}<\/p>\n<p>\/* Paragraphs *\/<\/p>\n<p>.privacy-policy p {<br \/>    margin: 0 0 16px;<br \/>    padding: 0;<br \/>    font-family: 'Montserrat', sans-serif;<br \/>    font-size: 16px;<br \/>    font-weight: 400;<br \/>    line-height: 1.65;<br \/>    color: #6F8499;<br \/>}<\/p>\n<p>\/* Lists *\/<\/p>\n<p>.privacy-policy ul {<br \/>    margin: 0 0 18px;<br \/>    padding-left: 24px;<br \/>}<\/p>\n<p>.privacy-policy li {<br \/>    margin-bottom: 5px;<br \/>    padding-left: 4px;<br \/>    font-family: 'Montserrat', sans-serif;<br \/>    font-size: 16px;<br \/>    font-weight: 400;<br \/>    line-height: 1.65;<br \/>    color: #6F8499;<br \/>}<\/p>\n<p>\/* Bold text *\/<\/p>\n<p>.privacy-policy strong,<br \/>.privacy-policy b {<br \/>    font-weight: 600;<br \/>    color: #6F8499;<br \/>}<\/p>\n<p>\/* Links *\/<\/p>\n<p>.privacy-policy a {<br \/>    color: inherit;<br \/>    text-decoration: underline;<br \/>}<\/p>\n<p>\/* =========================<br \/>   MOBILE<br \/>   ========================= *\/<\/p>\n<p>@media (max-width: 768px) {<\/p>\n<p>    .privacy-policy {<br \/>        max-width: 100%;<br \/>        font-size: 15px;<br \/>    }<\/p>\n<p>    .privacy-policy p,<br \/>    .privacy-policy li {<br \/>        font-size: 15px;<br \/>        line-height: 1.7;<br \/>    }<\/p>\n<p>    .privacy-policy h1 {<br \/>        font-size: 32px;<br \/>    }<\/p>\n<p>    .privacy-policy h2 {<br \/>        margin-top: 35px;<br \/>        font-size: 23px;<br \/>    }<\/p>\n<p>    .privacy-policy h3 {<br \/>        font-size: 17px;<br \/>    }<\/p>\n<p>}<br \/><\/style>\n<div class=\"privacy-policy\">\n<p><!-- INTRODUCTION -->PT InMotion Inovasi Teknologi (\u201c<strong>InMotion<\/strong>\u201c, \u201c<strong>3Dolphins<\/strong>\u201c, \u201c<strong>we<\/strong>\u201c, \u201c<strong>our<\/strong>\u201c, or \u201c<strong>us<\/strong>\u201c) respects your privacy and is committed to protecting your Personal Data. This Privacy Policy explains how we collect, use, store, disclose, and otherwise process your Personal Data when you access or use the 3Dolphins platform, website, applications, products, services, or otherwise interact with us (collectively, the \u201c<strong>Services<\/strong>\u201c).<\/p>\n<p>This Privacy Policy applies to Personal Data processed through our website, platform, applications, products, and related Services, unless a separate privacy notice or agreement applies.<\/p>\n<p>As a technology company providing technology solutions for customer engagement, business communications, automation, and artificial intelligence, we process Personal Data responsibly and in accordance with applicable data protection laws and regulations, including Law No. 27 of 2022 regarding Personal Data Protection (\u201cPDP Law\u201d) and other applicable regulations.<\/p>\n<p>We implement appropriate administrative, technical, and organizational measures designed to protect Personal Data against unauthorized access, use, disclosure, alteration, loss, or destruction, taking into account the nature of the Personal Data and the risks associated with its processing.<\/p>\n<p>Please read this Privacy Policy carefully before using our Services. By accessing or using our Services, you acknowledge that you have been informed of the data processing practices described in this Privacy Policy.<\/p>\n<p><!-- SECTION 1 --><\/p>\n<h2 id=\"section-1\">1. Categories of Personal Data We Collect<\/h2>\n<p>Depending on how you interact with our Services, we may collect the following categories of Personal Data:<\/p>\n<h3>a. Account and Identity Information<\/h3>\n<p>This may include:<\/p>\n<ul>\n<li>full name;<\/li>\n<li>company or organization name;<\/li>\n<li>job title;<\/li>\n<li>business email address;<\/li>\n<li>business telephone number;<\/li>\n<li>username and authentication information.<\/li>\n<\/ul>\n<h3>b. Business Information<\/h3>\n<p>When you use our Services on behalf of an organization, we may collect information relating to your organization, including company information, subscription details, service configuration, and information relating to authorized users of the Services.<\/p>\n<h3>c. Communications<\/h3>\n<p>We may collect information you provide when you:<\/p>\n<ul>\n<li>contact our sales or support teams, and<\/li>\n<li>communicate with us through email, chat, telephone, social media, or other communication channels.<\/li>\n<\/ul>\n<h3>d. Usage and Device Information<\/h3>\n<p>When you access or use our Services, we may automatically collect certain technical information, where applicable, including:<\/p>\n<ul>\n<li>IP address;<\/li>\n<li>browser type;<\/li>\n<li>operating system;<\/li>\n<li>device information;<\/li>\n<li>access date and time;<\/li>\n<li>pages or features accessed;<\/li>\n<li>log information; and<\/li>\n<li>other technical information reasonably necessary to maintain the security, performance, and operation of our Services.<\/li>\n<\/ul>\n<h3>e. AI and Service Interaction Data<\/h3>\n<p>Where you use AI-powered features or automation capabilities provided through the Services, we may process prompts, inputs, outputs, files, messages, or other content submitted through AI-powered features solely for the purpose of providing the requested Services, maintaining and improving service the functionality of the Services, ensuring security, troubleshooting issues, and complying with our contractual obligations, and meeting applicable legal requirements.<\/p>\n<h3>f. Cookies and Similar Technologies<\/h3>\n<p>We may collect information through cookies and similar technologies to support website functionality, improve user experience, analyze website performance, and maintain security. Further information about our use of cookies and similar technologies is provided in the Cookies section below.<\/p>\n<p><!-- SECTION 2 --><\/p>\n<h2 id=\"section-2\">2. How We Collect Personal Data<\/h2>\n<p>We collect Personal Data through various methods depending on how you interact with our Services.<\/p>\n<h3>a. Information You Provide Directly<\/h3>\n<p>We collect Personal Data that you voluntarily provide, including when you:<\/p>\n<ul>\n<li>create an account;<\/li>\n<li>request a product demonstration;<\/li>\n<li>subscribe to our Services;<\/li>\n<li>contact our support or sales teams;<\/li>\n<li>submit forms through our website;<\/li>\n<li>communicate with us;<\/li>\n<li>participate in events, webinars, surveys, or promotions.<\/li>\n<\/ul>\n<h3>b. Information Collected Automatically<\/h3>\n<p>When you access or use our Services, certain information is collected automatically through system logs, cookies, and similar technologies, where applicable, to support the security, availability, functionality and performance of our Services.<\/p>\n<h3>c. Information Provided by Your Organization<\/h3>\n<p>If your employer or organization subscribes to our Services, your organization may provide your business contact information or create user accounts on your behalf for the purpose of administering access to the Services.<\/p>\n<h3>d. Information from Third Parties<\/h3>\n<p>We may receive Personal Data from trusted business partners, service providers, publicly available sources, or other third parties, where permitted by applicable law.<\/p>\n<h3>e. Information Generated Through Your Use of the Services<\/h3>\n<p>Certain information is generated as part of your normal interaction with the Services, including service activity, account usage, feature utilization, security events, audit records, and operational information necessary to provide, secure, troubleshoot, and improve the Services.<\/p>\n<p><!-- SECTION 3 --><\/p>\n<h2 id=\"section-3\">3. How We Use Personal Data<\/h2>\n<p>We process Personal Data only for the purposes described in this Privacy Policy and in accordance with applicable laws. Depending on how you interact with our Services, we may use your Personal Data for the following purposes:<\/p>\n<h3>a. To Provide and Deliver Our Services<\/h3>\n<p>We use Personal Data to:<\/p>\n<ul>\n<li>create and manage user accounts;<\/li>\n<li>authenticate users and administer access to the Services;<\/li>\n<li>provide, operate, maintain, and support the Services;<\/li>\n<li>enable the features and functionalities requested by you or your organization;<\/li>\n<li>process transactions and manage subscriptions; and<\/li>\n<li>fulfill our contractual obligations.<\/li>\n<\/ul>\n<h3>b. To Communicate With You<\/h3>\n<p>We may use Personal Data to:<\/p>\n<ul>\n<li>respond to inquiries, requests, or feedback;<\/li>\n<li>provide customer support and technical assistance;<\/li>\n<li>send service-related communications, including administrative notices, security alerts, and updates relating to the Services; and<\/li>\n<li>communicate information relating to your account or subscription.<\/li>\n<\/ul>\n<h3>c. To Improve Our Services<\/h3>\n<p>We may use Personal Data to:<\/p>\n<ul>\n<li>monitor and analyze the performance and reliability of our Services;<\/li>\n<li>identify, diagnose, and resolve technical issues;<\/li>\n<li>improve user experience and service functionality; and<\/li>\n<li>develop, maintain, improve, and enhance our products and Services.<\/li>\n<\/ul>\n<p>Where practicable, we may use aggregated or de-identified information that does not identify individuals for analytics, service improvement, product development, business planning, and other legitimate business purposes. Such information will not be used to identify any individual or disclose Customer Confidential Information.<\/p>\n<h3>d. To Maintain Security and Prevent Misuse<\/h3>\n<p>We process Personal Data to:<\/p>\n<ul>\n<li>protect the security, integrity, and availability of our Services;<\/li>\n<li>detect, investigate, and prevent unauthorized access, fraudulent activities, misuse, or other activities that may compromise our Services;<\/li>\n<li>maintain security logs and audit records; and<\/li>\n<li>investigate and respond to security incidents where necessary.<\/li>\n<\/ul>\n<h3>e. To Comply With Legal and Regulatory Obligations<\/h3>\n<p>We may process Personal Data where necessary to:<\/p>\n<ul>\n<li>comply with applicable laws, regulations, court orders, or lawful requests from competent authorities;<\/li>\n<li>establish, exercise, or defend legal claims; and<\/li>\n<li>comply with contractual, regulatory, or compliance obligations applicable to our business.<\/li>\n<\/ul>\n<h3>f. With Your Consent<\/h3>\n<p>Where required by applicable law, we will obtain your consent before processing your Personal Data for purposes that require consent. You may withdraw your consent at any time, subject to applicable legal requirements.<\/p>\n<p><!-- SECTION 4 --><\/p>\n<h2 id=\"section-4\">4. Processing Personal Data on Behalf of Our Customers<\/h2>\n<p>In many cases, we process Personal Data on behalf of our Customers in connection with the Services we provide. In such circumstances, our Customers determine the purposes and means of processing Personal Data, while we process such Personal Data in accordance with our agreements, our Customers\u2019 instructions, and applicable laws.<\/p>\n<p><!-- SECTION 5 --><\/p>\n<h2 id=\"section-5\">5. How We Share Personal Data<\/h2>\n<p>We do not sell or rent your Personal Data. We may disclose or share Personal Data only where necessary for legitimate business purposes, to provide our Services, or where required or permitted by applicable law. Depending on the circumstances, Personal Data may be shared with:<\/p>\n<h3>a. Service Providers<\/h3>\n<p>We may engage trusted third-party vendors and service providers to assist us in operating, maintaining, securing, supporting, or improving our Services. Such providers are contractually required to protect Personal Data, maintain appropriate security measures, and process Personal Data only for authorized purposes.<\/p>\n<h3>b. Business Partners<\/h3>\n<p>Authorized business partners, resellers, or implementation partners where reasonably necessary to provide the Services requested by you or your organization.<\/p>\n<h3>c. Corporate Transactions<\/h3>\n<p>In connection with a merger, acquisition, corporate restructuring, financing, sale of assets, or similar business transaction, subject to appropriate confidentiality and data protection obligations.<\/p>\n<h3>d. Legal and Regulatory Authorities<\/h3>\n<p>Government authorities, regulators, law enforcement agencies, courts, or other competent authorities where disclosure is required by applicable law or a lawful request or legal process.<\/p>\n<h3>e. With Your Direction<\/h3>\n<p>Where you instruct or authorize us to disclose your Personal Data to another person or organization.<\/p>\n<p><!-- SECTION 6 --><\/p>\n<h2 id=\"section-6\">6. Information Security<\/h2>\n<p>We implement appropriate administrative, technical, and organizational measures designed to protect Personal Data against unauthorized access, use, disclosure, alteration, loss, or destruction. These measures are implemented taking into account the nature of the Personal Data, the risks associated with its processing, and applicable legal requirements.<\/p>\n<p>Access to Personal Data is restricted to authorized personnel and service providers who require such access for legitimate business purposes and are subject to appropriate confidentiality obligations.<\/p>\n<p>While we strive to protect Personal Data using commercially reasonable security measures, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.<\/p>\n<p><!-- SECTION 7 --><\/p>\n<h2 id=\"section-7\">7. Data Retention<\/h2>\n<p>We retain Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with applicable legal obligations, and perform our contractual obligations.<\/p>\n<p>Where we process Personal Data on behalf of our Customers, Personal Data will generally be retained for the duration of the applicable agreement, business relationship, or until the Customer unsubscribes from the Services. Unless otherwise agreed with the Customer, such Personal Data will be retained for no longer than three (3) months following such unsubscription or termination.<\/p>\n<p>Upon the Customer\u2019s request, the retention period may be extended for the purpose of data recovery or transfer for up to one (1) year. Following the applicable retention period, Personal Data will be permanently deleted or destroyed in accordance with our internal data disposal procedures.<\/p>\n<p><!-- SECTION 8 --><\/p>\n<h2 id=\"section-8\">8. Your Privacy Rights<\/h2>\n<p>Subject to applicable laws, you may have the right to:<\/p>\n<ul>\n<li>request access to your Personal Data;<\/li>\n<li>request correction or update of inaccurate Personal Data;<\/li>\n<li>request deletion of Personal Data where permitted by applicable law;<\/li>\n<li>withdraw your consent where processing is based on your consent; and<\/li>\n<li>exercise other rights available under applicable data protection laws.<\/li>\n<\/ul>\n<p>Where we process Personal Data on behalf of our Customers, requests relating to such Personal Data should generally be directed to the relevant Customer, who is responsible for determining the purposes and means of processing such Personal Data.<\/p>\n<p><!-- SECTION 9 --><\/p>\n<h2 id=\"section-9\">9. Cookies and Similar Technologies<\/h2>\n<p>We use cookies and similar technologies to support the operation, security, and functionality of our website and Services. Cookies may also be used to improve user experience and analyze website performance.<\/p>\n<p>You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website or Services.<\/p>\n<p><!-- SECTION 10 --><\/p>\n<h2 id=\"section-10\">10. Changes to This Privacy Policy<\/h2>\n<p>We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices. Any updates will be published on this page together with the revised \u201cLast Updated\u201d date. We encourage you to review this Privacy Policy periodically.<\/p>\n<p><!-- SECTION 11 --><\/p>\n<h2 id=\"section-11\">11. Contact Us<\/h2>\n<p>If you have any questions, requests, or concerns regarding this Privacy Policy or our processing of Personal Data, please contact us at:<\/p>\n<p><strong>PT InMotion Inovasi Teknologi<\/strong><br \/>\nAddress: Komplek Duta Merlin Blok C29-30, Gajah Mada No.3-5, Petojo Utara, Gambir, Jakarta Pusat, 10130<br \/>\nEmail: helpdesk@inmotion.co.id<br \/>\nWebsite: <a href=\"https:\/\/3dolphins.ai\/en\/\" target=\"_blank\" rel=\"noopener\">https:\/\/3dolphins.ai<\/a><\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Privacy Policy Contents 1. Categories of Personal Data We Collect 2. How We Collect Personal Data 3. How We Use Personal Data 4. Processing Personal Data on Behalf of Our Customers 5. How We Share Personal Data 6. Information Security 7. Data Retention 8. Your Privacy Rights 9. Cookies and Similar Technologies 10. 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