{"id":7573,"date":"2026-10-02T13:31:50","date_gmt":"2026-10-02T06:31:50","guid":{"rendered":"https:\/\/3dolphins.ai\/workflow-engine\/"},"modified":"2026-10-02T13:31:50","modified_gmt":"2026-10-02T06:31:50","slug":"workflow-engine","status":"publish","type":"page","link":"https:\/\/3dolphins.ai\/en\/workflow-engine\/","title":{"rendered":"Workflow Engine"},"content":{"rendered":"
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3Dolphins<\/p>\n<\/div>\n\n\n\n

3DOLPHINS SRM<\/h3>\n<\/div>\n<\/div>\n\n\n\n
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Automate the work that should happen after every customer signal.<\/h1>\n\n\n\n
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Build trigger-based workflows that route tasks, update systems, request approvals, notify teams, and keep exceptions visible.<\/p>\n\n\n\n

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Talk to Sales<\/a><\/div>\n\n\n\n
Explore Product<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Turn a customer event into a repeatable process<\/h2>\n\n

A conversation, form submission, or case update often starts work that spans several teams. Define the trigger, conditions, actions, and human decisions so the next step follows a process your operation can understand.<\/p>\n\n

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Defined triggers<\/h3>\n\n

Start the workflow from an event available to the configured system. Agree which event matters and what information it must provide before the process begins.<\/p>\n<\/div>\n<\/div>\n\n

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Rules and branching<\/h3>\n\n

Use conditions to choose the appropriate path. Separate standard requests from exceptions that need a different queue, clarification, or approval.<\/p>\n<\/div>\n<\/div>\n\n

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Connected actions<\/h3>\n\n

Coordinate updates and handovers across the channels and systems included in the integration scope. Each action should have a clear purpose and an expected outcome.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Make the next step consistent across teams<\/h2>\n\n
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Standardize handovers<\/h3>\n\n

Define the information needed by the next owner. Teams can receive a consistent request instead of interpreting a different message format each time.<\/p>\n<\/div>\n<\/div>\n\n

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Build an exception path<\/h3>\n\n

Specify what should happen when data is missing or a connected action fails. A clear recovery path reduces invisible stalled work.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n

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Put approvals at the right point<\/h3>\n\n

Keep sensitive decisions with the appropriate person. Ask for approval before the consequence occurs, with useful context already prepared.<\/p>\n<\/div>\n<\/div>\n\n

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Review process performance<\/h3>\n\n

Look at where work waits and where exceptions repeat. Use those findings to improve the routing or information requirements.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Follow the work from request to result<\/h2>\n\n

Define the information, owner, and expected outcome at each step.<\/p>\n\n

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01<\/p>\n\n

Trigger<\/h3>\n\n

Receive the configured event and required input.<\/p>\n<\/div>\n<\/div>\n\n

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02<\/p>\n\n

Evaluate<\/h3>\n\n

Check the conditions that determine the next route.<\/p>\n<\/div>\n<\/div>\n\n

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03<\/p>\n\n

Coordinate<\/h3>\n\n

Carry out the defined actions or team handovers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n

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04<\/p>\n\n

Review<\/h3>\n\n

Request approval or resolve an exception when required.<\/p>\n<\/div>\n<\/div>\n\n

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05<\/p>\n\n

Complete<\/h3>\n\n

Record the result and send the appropriate update.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Put the capability to work in a real business journey<\/h2>\n\n

Choose the journey that matches the work your team needs to complete.<\/p>\n\n

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