{"id":7574,"date":"2026-10-02T13:31:53","date_gmt":"2026-10-02T06:31:53","guid":{"rendered":"https:\/\/3dolphins.ai\/live-chat\/"},"modified":"2026-10-02T18:16:37","modified_gmt":"2026-10-02T11:16:37","slug":"live-chat","status":"publish","type":"page","link":"https:\/\/3dolphins.ai\/en\/live-chat\/","title":{"rendered":"Live Chat"},"content":{"rendered":"
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3Dolphins<\/p>\n<\/div>\n\n\n\n

3DOLPHINS SERVICE SRM<\/h3>\n<\/div>\n<\/div>\n\n\n\n
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Bring real-time assistance directly into your website and app.<\/h1>\n\n\n\n
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Embed a branded live chat experience, automate the first response, and transfer conversations to the right human team with context intact.<\/p>\n\n\n\n

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Talk to Sales<\/a><\/div>\n\n\n\n
Explore Product<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Built for the work behind every conversation<\/h2>\n\n\n\n

Connect the capability with the work your team needs to complete.<\/p>\n<\/div>\n\n\n\n

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Embeddable chat widget<\/h3>\n\n\n\n

Match the widget to your brand, website, and customer journey.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Proactive engagement<\/h3>\n\n\n\n

Start relevant conversations from page behavior, customer status, or business rules.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Connected agent workspace<\/h3>\n\n\n\n

Manage live chat alongside WhatsApp, social messaging, email, and tickets.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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WHAT 3DOLPHINS CAN DO<\/p>\n<\/div>\n<\/div>\n\n\n\n

From customer signal to measurable next step.<\/h2>\n\n\n\n

Keep data, service ownership, and the next action connected.<\/p>\n<\/div>\n\n\n\n

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Qualify before routing<\/h3>\n\n\n\n

Capture intent and customer details before involving a live agent.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Preserve page context<\/h3>\n\n\n\n

Show agents the source page, journey, and previous conversation history.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Automate common questions<\/h3>\n\n\n\n

Use GenAI Chatbot to answer repeat questions before handover.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Continue after the session<\/h3>\n\n\n\n

Create tickets, trigger follow-ups, or move the customer to another connected channel.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Designed for real business operations.<\/h2>\n\n\n\n

Start with a workflow that has a clear owner and outcome.<\/p>\n<\/div>\n\n\n\n

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Product assistance<\/h3>\n\n\n\n

Help visitors compare options and continue into consultation.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Digital onboarding<\/h3>\n\n\n\n

Guide customers through registration, verification, or application steps.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Service recovery<\/h3>\n\n\n\n

Intervene when a customer is stuck and continue the case through a ticket.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Questions about Live Chat.<\/h2>\n\n\n\n
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