{"id":7575,"date":"2026-10-02T13:31:56","date_gmt":"2026-10-02T06:31:56","guid":{"rendered":"https:\/\/3dolphins.ai\/ticketing-system\/"},"modified":"2026-10-02T18:26:13","modified_gmt":"2026-10-02T11:26:13","slug":"ticketing-system","status":"publish","type":"page","link":"https:\/\/3dolphins.ai\/en\/ticketing-system\/","title":{"rendered":"Ticketing System"},"content":{"rendered":"
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Ticketing System designed to keep customer issue on track<\/h3>\n<\/div>\n<\/div>\n\n\n\n
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Turn every customer issue into accountable work<\/h1>\n\n\n\n
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Create, route, prioritize, track, and resolve tickets with clear ownership, SLA controls, and complete conversation context.<\/p>\n\n\n\n

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Talk to Sales<\/a><\/div>\n\n\n\n
Explore Product<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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A Clear Path from Request to Resolution<\/h3>\n\n\n\n

Connect the capability with the work your team needs to complete.<\/p>\n<\/div>\n\n\n\n

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Capture the request<\/h3>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Assign an owner<\/h3>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Track progress<\/h3>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Resolve and follow-up<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Ticket Management<\/h5>\n<\/div>\n<\/div>\n\n\n\n
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One workspace for your customer service tickets<\/h1>\n<\/div>\n\n\n\n
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Keep customer requests organized by status, priority, and owner. Bring the conversation history and case details together so your team can continue handling an issue when it moves between agents or departments.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Make the next action clear<\/h2>\n\n\n\n

Keep data, service ownership, and the next action connected.<\/p>\n<\/div>\n\n\n\n

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Prioritize by impact<\/h3>\n\n\n\n

Use urgency, customer tier, topic, or business rules to organize queues.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Route to the right team<\/h3>\n\n\n\n

Assign cases by skill, workload, branch, language, or service category.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Track every handoff<\/h3>\n\n\n\n

Maintain a reviewable timeline across agents, teams, and channels.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Measure service quality<\/h3>\n\n\n\n

Monitor backlog, first response, resolution time, reopen rate, and SLA attainment.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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A Clear Path from Request to Resolution<\/h3>\n\n\n\n

Connect the capability with the work your team needs to complete.<\/p>\n<\/div>\n\n\n\n

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Assignment & Escalation<\/h3>\n\n\n\n

Define rules to route requests and flag tickets that need another team’s attention.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Status & Ticket History<\/h3>\n\n\n\n

Define rules to route requests and flag tickets that need another team’s attention.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Reporting & Service Targets<\/h3>\n\n\n\n

Review ticket volume, response time, and resolution to identify delays and issues.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Use Cases<\/p>\n<\/div>\n<\/div>\n\n\n\n

Support the issues your customers bring to you<\/h2>\n<\/div>\n\n\n\n
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