{"id":7614,"date":"2026-10-02T14:53:57","date_gmt":"2026-10-02T07:53:57","guid":{"rendered":"https:\/\/3dolphins.ai\/?page_id=7614"},"modified":"2026-10-02T18:31:55","modified_gmt":"2026-10-02T11:31:55","slug":"whatsapp-broadcast","status":"publish","type":"page","link":"https:\/\/3dolphins.ai\/en\/whatsapp-broadcast\/","title":{"rendered":"WhatsApp Broadcast"},"content":{"rendered":"
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3Dolphins<\/p>\n<\/div>\n\n\n\n

WHATSAPP<\/h3>\n<\/div>\n<\/div>\n\n\n\n
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Send the right WhatsApp message while it still matters.<\/h1>\n\n\n\n
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Plan, personalize, schedule, and measure high-volume WhatsApp campaigns using official marketing, utility, and OTP templates.<\/p>\n\n\n\n

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Talk to Sales<\/a><\/div>\n\n\n\n
Explore Product<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

Connected workflows \u00b7 Human ownership \u00b7 Reviewable outcomes<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Plan the message, the audience, and the response<\/h2>\n\n\n\n

A useful broadcast starts with a relevant audience and ends with an actionable customer response. Bring template preparation, message timing, interactive journeys, and campaign review into one connected process.<\/p>\n\n\n\n

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Template preparation<\/h3>\n\n\n\n

Prepare messages for the appropriate marketing, utility, or authentication purpose. Manage the request and review process before the message becomes part of a campaign.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Timing and message relevance<\/h3>\n\n\n\n

Coordinate the schedule with the purpose of the message. Where supported, Time-to-Live helps prevent time-sensitive messages from arriving after their intended relevance has passed.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Interactive campaign journeys<\/h3>\n\n\n\n

Connect approved messages with media, interactive formats, or WhatsApp Flows where supported. Give customers a clear route to enquire, register, or provide the details needed for follow-up.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Measure the journey beyond message delivery<\/h2>\n\n\n\n
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Start with a defined audience<\/h3>\n\n\n\n

Select contacts whose relationship and consent fit the campaign. Audience relevance helps the message answer a real customer need.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Prepare the reply path<\/h3>\n\n\n\n

Decide where responses should go before the campaign starts. A form, chatbot, or team queue should help customers complete the promised next step.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Give follow-ups an owner<\/h3>\n\n\n\n

Connect qualified responses with sales or service responsibility. Avoid losing interested customers between a campaign result and the next conversation.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Learn from campaign outcomes<\/h3>\n\n\n\n

Review delivery and engagement alongside completed actions. Use the findings to improve the next audience, message, or journey rather than repeating the same broadcast.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Three message categories. Three clear purposes.<\/h2>\n\n\n\n

Keep promotional, operational, and authentication messages distinct.<\/p>\n<\/div>\n\n\n\n

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Marketing<\/h3>\n\n\n\n

Promotions, new products, re-engagement, loyalty offers, and personalized recommendations.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Utility<\/h3>\n\n\n\n

Order updates, appointment reminders, payment notices, service changes, and account notifications.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Authentication \/ OTP<\/h3>\n\n\n\n

Verification codes for eligible, time-sensitive authentication journeys.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Turn campaign responses into completed journeys.<\/h2>\n\n\n\n

WhatsApp Flows connects a message with structured data capture inside WhatsApp.<\/p>\n<\/div>\n\n\n\n

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Capture details<\/h3>\n\n\n\n

Collect the information needed for a lead, service request, or booking.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Confirm the next step<\/h3>\n\n\n\n

Let customers choose a schedule, preferred action, or relevant option.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Route the result<\/h3>\n\n\n\n

Send the completed response into the connected service or business workflow.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Follow the work from request to result<\/h2>\n\n\n\n

Define the information, owner, and expected outcome at each step.<\/p>\n\n\n\n

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01<\/p>\n\n\n\n

Define<\/h3>\n\n\n\n

Agree the campaign objective and appropriate audience.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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02<\/p>\n\n\n\n

Prepare<\/h3>\n\n\n\n

Create the message and obtain the required template approval.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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03<\/p>\n\n\n\n

Schedule<\/h3>\n\n\n\n

Set the timing and supported expiry controls.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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04<\/p>\n\n\n\n

Respond<\/h3>\n\n\n\n

Route customer replies into the appropriate conversation or Flow.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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05<\/p>\n\n\n\n

Review<\/h3>\n\n\n\n

Assess performance and assign the next follow-up.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Put the capability to work in a real business journey<\/h2>\n\n\n\n

Choose the journey that matches the work your team needs to complete.<\/p>\n\n\n\n

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