{"id":6535,"date":"2026-06-15T15:59:27","date_gmt":"2026-06-15T08:59:27","guid":{"rendered":"https:\/\/3dolphins.ai\/?p=6535"},"modified":"2026-06-15T18:31:15","modified_gmt":"2026-06-15T11:31:15","slug":"tahapan-memilih-generative-ai-dan-agentic-ai-panduan-untuk-bisnis","status":"publish","type":"post","link":"https:\/\/3dolphins.ai\/en\/tahapan-memilih-generative-ai-dan-agentic-ai-panduan-untuk-bisnis\/","title":{"rendered":"Tahapan Memilih Generative AI dan Agentic AI: Panduan untuk Bisnis"},"content":{"rendered":"<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/p>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Agentic AI dan Generative AI sering dianggap sama karena sama-sama menggunakan teknologi AI modern. Namun, keduanya memiliki tujuan yang berbeda. Generative AI berfokus pada menghasilkan informasi atau konten, sedangkan Agentic AI dapat mengambil tindakan dan menjalankan tugas untuk mencapai tujuan tertentu.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Bagi bisnis, perbedaan ini signifikan sebab hasilnya akan memengaruhi cara kerja dan performa. Sebagai gambaran, bisnis yang membutuhkan asisten untuk membantu memberikan respons dan menghasilkan rangkuman komprehensif, generative AI adalah jawabannya.&nbsp;<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Namun, untuk bisnis yang bertujuan mencari sistem yang dapat bekerja secara mandiri tanpa banyak supervisi, agentic AI menjadi sistem yang tepat. Karena melalui AI ini, bisnis dapat mengandalkan sistem untuk menjalankan aksi secara mandiri.&nbsp;<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Apabila bisnis Anda masih mempertimbangkan antara keduanya, artikel ini dapat dijadikan panduan. Melalui artikel ini, Anda akan dituntun untuk memahami perbedaan generative AI dan agentic AI. Kemudian, tahapan apa yang dapat dilakukan sebelum memilih satu di antaranya atau keduanya.&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n<\/span><\/p>\r\n<p class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">TL;DR<\/span><\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Pilih Generative AI<\/strong> jika kebutuhan utama Anda adalah membuat konten, menghasilkan insight, merangkum informasi, atau meningkatkan produktivitas tim.<\/li>\n\n\n\n<li class=\"\"><strong>Pilih Agentic AI<\/strong> jika Anda ingin mengotomatisasi proses bisnis, mengurangi pekerjaan manual, dan menjalankan workflow secara mandiri.<\/li>\n\n\n\n<li class=\"\">Evaluasi terlebih dahulu <strong>masalah bisnis yang ingin diselesaikan<\/strong>, bukan sekadar mengikuti tren AI.<\/li>\n\n\n\n<li class=\"\">Tentukan <strong>tingkat otonomi yang dibutuhkan<\/strong>: apakah AI hanya membantu memberikan rekomendasi atau juga harus mengambil tindakan. Semakin kompleks workflow dan semakin banyak sistem yang terlibat, semakin besar potensi manfaat <strong>Agentic AI<\/strong>.<\/li>\n\n\n\n<li class=\"\">Pertimbangkan <strong>ROI, kesiapan data, dan integrasi sistem<\/strong> sebelum memulai implementasi.<\/li>\n\n\n\n<li class=\"\">Dalam banyak kasus, <strong>kombinasi Generative AI dan Agentic AI<\/strong> memberikan hasil terbaik karena mampu menghasilkan respons sekaligus mengeksekusi proses bisnis secara otomatis.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 28px;\">Apa Perbedaan Generative AI dan Agentic AI?<\/span><\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Generative AI adalah teknologi AI yang dirancang dengan fokus untuk membuat konten, seperti teks, gambar, dan kode berdasarkan <em>prompt<\/em>. Contoh dari penerapan sederhananya dapat dilihat dari ChatGPT, Gemini, Perplexity, Claude, dan sejenisnya.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Sementara itu, agentic AI fokus pada otonomi, pengambilan keputusan, eksekuis tugas <em>multistep<\/em>, hingga pencapaian tujuan dengan intervensi minimal. Contoh dari penggunaan agentic AI adalah Autopilot serta Autonomous Workflow.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Keduanya sama-sama dirancang untuk membantu meringankan beban tugas manusia. Meskipun, fokus dari hasil keduanya berbeda. Generative AI cocok untuk bisnis yang membutuhkan perpanjangan tangan untuk menghasilkan konten. Di sisi lain, agentic AI lebih cocok untuk bisnis yang membutuhkan bantuan mengambil keputusan instan, sehingga manusia tidak perlu terlibat terlalu sering.&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<figure class=\"is-style-stripes wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>Kapabilitas<\/strong>&nbsp;<\/span><\/td><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>Generative AI<\/strong>&nbsp;<\/span><\/td><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>Agentic AI<\/strong>&nbsp;<\/span><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>Cara Kerja<\/strong>&nbsp;<\/span><\/td><td>\u00a0<span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Berdasarkan prompt<\/span><\/td><td>\u00a0<span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Otomatis berdasarkan temuan\u00a0<\/span><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>Keterlibatan Manusia<\/strong>\u00a0<\/span><\/td><td>\u00a0<span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Bergantung pada petunjuk<\/span><\/td><td>\u00a0<span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Mandiri minim intervensi<\/span><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>Hasil Akhir<\/strong>&nbsp;<\/span><\/td><td>\u00a0<span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Otomatisasi workflow dan proses<\/span><\/td><td>\u00a0<span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Draf email, konten, kode, dan gambar<\/span><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u00a0<span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>Reaksi Pengguna<\/strong>\u00a0<\/span><\/td><td>\u00a0<span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Reaktif<\/span><\/td><td>\u00a0<span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Proaktif dan otonom<\/span><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 24px;\">Kapan Harus Memilih Generative AI?&nbsp;<\/span><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Memilih antara solusi generative AI dan agentic AI harus didasari oleh beberapa pertimbangan matang. Untuk memudahkan bisnis memahami solusi generative AI, berikut adalah beberapa hal yang harus diperhatikan.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 20px;\">1. Tujuan Utama Membuat Konten atau Informasi Baru&nbsp;<\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Tugas utama yang dapat ditangani oleh generative AI adalah jenis tugas yang berhubungan dengan menciptakan konten dan informasi baru. Apabila kegiatan ini memakan waktu, implementasi generative AI adalah langkah yang tepat.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Berikut adalah beberapa hal yang dapat dilakukan generative AI.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Menulis email, artikel, proposal, atau deskripsi produk&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Membuat ringkasan dokumen dan laporan&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Membantu <em>brainstorming <\/em>ide dan strategi<\/span><\/li>\n<\/ul>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 20px;\">2. Proses Masih Butuh Persetujuan atau Intervensi Manusia&nbsp;<\/span><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Generative AI hanya akan berjalan optimal dan maksimal apabila terdapat pengawasan ekstra dari manusia. Hal ini difungsikan untk memantau apakah jawaban yang diberikan GenAI sudah sesuai.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Beberapa hal yang membuat GenAI cocok untuk kerja sama dengan manusia sebagai berikut.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">AI memberikan rekomendasi, manusia mengambil keputusan&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Cocok untuk industri yang membutuhkan validasi tinggi&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Risiko lebih rendah dibanding otomatisasi penuh<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 20px;\">3. Kebutuhan Berfokus pada Produktivitas Tim&nbsp;<\/span><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Adaptasi generative AI pada satu fungsi atau industri biasanya diperuntukkan dalam mengoptimalkan kinerja manusia. Dengan demikian, tim akan bekerja sama dengan manusia demi hasil yang lebih maksimal.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Mempercepat pekerjaan customer service&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Membantu tim sales membuat follow-up yang lebih personal<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Mendukung tim marketing menghasilkan konten lebih cepat<\/span><\/li>\n<\/ul>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 20px;\">4. Workflow Belum Otomatis End-to-End&nbsp;<\/span><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Segala tindakan yang dihasilkan oleh generative AI hanya bersandar pada prompt yang di-<em>hit<\/em>. Apabila tidak terdapat trigger tertentu yang dijalankan manusia, sistem tidak akan bekerja secara mandiri.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">AI hanya menghasilkan jawaban atau rekomendasi yang tidak memerlukan sistem untuk mengakses lebih banyak integrasi. Bisnis yang tidak membutuhkan penyelesaian hingga selesai, teknologi generative AI adalah jawaban yang tepat.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 20px;\">5. Contoh Penggunaan Generative AI&nbsp;<\/span><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<figure class=\"is-style-stripes wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>Fungsi<\/strong>&nbsp;<\/span><\/td><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>Contoh Penggunaan<\/strong>&nbsp;<\/span><\/td><\/tr><tr><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Marketing&nbsp;<\/span><\/td><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Pembuatan konten kampanye, copywriting, SEO article&nbsp;<\/span><\/td><\/tr><tr><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Customer Service&nbsp;<\/span><\/td><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Draft respons pelanggan, rangkuman percakapan&nbsp;<\/span><\/td><\/tr><tr><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Sales&nbsp;<\/span><\/td><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Pembuatan proposal, email follow-up&nbsp;<\/span><\/td><\/tr><tr><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">HR&nbsp;<\/span><\/td><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Penyusunan job description dan screening awal CV&nbsp;<\/span><\/td><\/tr><tr><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Internal Operations&nbsp;<\/span><\/td><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Ringkasan meeting dan dokumentasi&nbsp;<\/span><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 24px;\">Kapan Harus Memilih Agentic AI?&nbsp;<\/span><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Agentic AI menjadi pilihan yang tepat ketika bisnis tidak hanya membutuhkan AI untuk menghasilkan jawaban atau konten. Namun, untuk bisnis yang butuh sistem yang dapat mengambil tindakan dan menjalankan proses kerja secara otomatis berdasarkan tujuan yang telah ditetapkan.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 20px;\">1. Proses Bisnis Melibatkan Banyak Langkah Berulang&nbsp;<\/span><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Agentic AI adalah sistem yang menjadi jalan keluar bagi tugas-tugas yang memerlukan banyak tahapan. Biasanya, pekerjaan ini akan memakan waktu jika dilakukan dengan cara manual.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Dengan sistem agentic AI, alur panjang yang membutuhkan waktu relatif lama dapat diselesaikan secara singkat.&nbsp; AI dapat mengumpulkan data dari berbagai sistem, memverifikasi informasi, menjalankan alur kerja berdasarkan kondisi tertentu , hingga mengirim notifikasi atau melakukan tindak lanjut secara otomatis.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Contohnya dapat terlihat pada proses onboarding nasabah di industri layanan finansial. Tahapan verifikasi data, pengecekan dokumen, dan pengiriman informasi ke beberapa sistem dapat seluruhnya ditangani agentic AI.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 20px;\">2. Kecepatan Respons Menjadi Faktor Penting&nbsp;<\/span><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Jika kebutuhan bisnis berkisar di antara menangani permintaan pelanggan secara real-time, agentic AI dapat diandalkan. Sistem ini pun dapat memproses tiket layanan tanpa harus menunggu agen.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Misalnya, AI yang menerima pertanyaan pelanggan, mencari informasi yang dibutuhkan, lalu memberikan solusi tanpa campur tangan manusia.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 20px;\">3. Tim Menghabiskan Banyak Waktu untuk Pekerjaan Operasional&nbsp;<\/span><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><em>Pain point <\/em>yang dirasakan oleh banyak industri adalah pekerjaan operasional yang memakan waktu. Banyak alur kerja yang sebenarnya sudah memiliki konsistensi alur, tetapi belum bisa dijalankan secara otomatis.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Agentic AI dapat mengatasi pemasalahan semacam itu. Kemampuannya untuk berjalan secara otomatis dengan alur yang sudah diatur dapat menghemat waktu operasional. Dengan Agentic AI, tim dapat fokus pada pekerjaan yang lebih strategis.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 20px;\">4. Perlu Terhubung dengan Berbagai Sistem&nbsp;<\/span><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Kendala utama ketika berhadapan dengan sistem digital adalah <em>silo<\/em>. Hal ini menghambat pekerjaan karena sistem yang tidak dapat bekerja secara otomatis memahami langkah lanjutan.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Agentic AI bukan hanya bisa diintegrasikan dengan sistem-sistem internal, tetapi mampu mengakses dan melakukan tindakan yang sesuai dari tujuan tiap sistem tersebut. Sistem seperti CRM, ERP, platform customer service, database internal, hingga sistem pembayaran dapat menjalankan tugasnya dengan otomatis dengan adanya agentic AI.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Berbeda dengan Generative AI yang umumnya menghasilkan output berupa teks atau rekomendasi, Agentic AI dapat menggunakan informasi dari berbagai sistem dan mengambil tindakan berdasarkan data tersebut.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 20px;\">5. Butuh Otomatisasi Workflow End-to-End&nbsp;<\/span><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Agentic AI cocok untuk perusahaan yang ingin mengurangi ketergantungan pada proses manual dan mempercepat penyelesaian pekerjaan dari awal hingga akhir.&nbsp;Berikut adalah contoh workflow agentic AI.&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Pelanggan mengajukan permintaan.&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">AI mengumpulkan data yang diperlukan.&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">AI melakukan validasi.&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">AI menentukan langkah berikutnya.&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">AI mengeksekusi tindakan yang diperlukan.&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Hasil dikirim ke pelanggan atau tim terkait.&nbsp;&nbsp;<\/span><\/li>\n<\/ol>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 20px;\">6. Contoh Penggunaan Agentic AI&nbsp;<\/span><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<figure class=\"is-style-stripes wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>Fungsi<\/strong>&nbsp;<\/span><\/td><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>Contoh Penggunaan<\/strong>&nbsp;<\/span><\/td><\/tr><tr><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Customer Service&nbsp;<\/span><\/td><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Menyelesaikan tiket secara otomatis dan melakukan eskalasi jika diperlukan&nbsp;<\/span><\/td><\/tr><tr><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Sales&nbsp;<\/span><\/td><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Kualifikasi lead, penjadwalan meeting, dan follow-up otomatis&nbsp;<\/span><\/td><\/tr><tr><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Administrasi&nbsp;<\/span><\/td><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Verifikasi dokumen dan onboarding nasabah&nbsp;<\/span><\/td><\/tr><tr><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">HR&nbsp;<\/span><\/td><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Screening kandidat dan penjadwalan wawancara otomatis&nbsp;<\/span><\/td><\/tr><tr><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Operations&nbsp;<\/span><\/td><td><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Monitoring proses bisnis dan koordinasi tugas lintas sistem&nbsp;<\/span><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 24px;\">Tahapan Memilih Antara Agentic AI vs Generative AI\u00a0<\/span><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Memilih antara Agentic AI dan Generative AI tidak tentang teknologi yang lebih canggih. Fokusnya harus tentang kesesuaian dengan kebutuhan bisnis. Sebelum berinvestasi pada solusi AI tertentu, perusahaan perlu memahami masalah yang ingin diselesaikan, tingkat otomatisasi yang dibutuhkan, serta dampak bisnis yang ingin dicapai.&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 16px;\">1. Identifikasi Masalah&nbsp;<\/span><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Mulailah dengan memahami <em>bottleneck <\/em>utama dalam proses bisnis. Jika tantangan utama adalah pembuatan konten, pencarian informasi, atau mempercepat pekerjaan yang masih membutuhkan penilaian manusia, Generative AI biasanya sudah cukup.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Namun, jika masalah berasal dari proses yang panjang, berulang dan melibatkan banyak langkah operasional, Agentic AI dapat memberikan dampak yang lebih besar melalui otomatisasi <em>workflow<\/em>.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>Pertanyaan yang perlu diajukan:<\/strong>&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Apakah tim menghabiskan banyak waktu untuk membuat konten atau mencari informasi?&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Apakah pekerjaan melibatkan banyak proses manual yang berulang?&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Apakah keterlambatan terjadi karena banyaknya tahapan operasional?&nbsp;&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><br><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 16px;\">2. Tentukan Tingkat Otonomi yang Dibutuhkan&nbsp;<\/span><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Perbedaan utama antara Generative AI dan Agentic AI terletak pada kemampuan mengambil tindakan.&nbsp;Generative AI menghasilkan rekomendasi atau <em>output <\/em>yang kemudian ditinjau oleh manusia. Sebaliknya, Agentic AI dapat menjalankan serangkaian tugas secara mandiri berdasarkan tujuan yang telah ditentukan.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Pilih Generative AI jika manusia tetap menjadi pengambil keputusan utama, AI berfungsi sebagai asisten atau copilot, dan risiko kesalahan perlu dikontrol melalui persetujuan manusia.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Sementara itu, Agentic AI sesuai jika proses dapat dijalankan secara otomatis, kecepatan eksekusi menjadi prioritas, serta ingin mengurangi ketergantungan pada pekerjaan administratif manual.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 16px;\">3. Evaluasi Kompleksitas Workflow Bisnis&nbsp;<\/span><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Semakin kompleks suatu workflow, semakin besar potensi manfaat Agentic AI. Sebagai contoh, membuat ringkasan percakapan pelanggan merupakan tugas yang cocok untuk Generative AI.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Jika AI harus membaca percakapan, mengidentifikasi masalah, membuat tiket, menghubungi sistem CRM, dan menjadwalkan tindak lanjut, Agentic AI menjadi pilihan yang lebih tepat.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Indikator workflow kompleks, meliputi banyak sistem atau aplikasi, membutuhkan pengambilan keputusan berdasarkan data, banyak aturan atau kondisi tertentu, dan memerlukan koordinasi lintas departemen.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 16px;\">4. Hitung Potensi ROI dan Dampak Bisnis&nbsp;<\/span><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Tidak semua kebutuhan memerlukan Agentic AI. Untuk kasus penggunaan sederhana, Generative AI sering kali memberikan hasil yang cepat dengan investasi yang lebih rendah.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Sementara itu, Agentic AI biasanya menawarkan ROI yang lebih besar pada proses dengan volume tinggi dan biaya operasional yang signifikan.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Generative AI cocok jika tujuan utamanya untuk meningkatkan produktivitas karyawan, mempercepat pembuatan konten, dan mengurangi waktu pencarian informasi. Apabila fokus untuk mengurangi biaya operasional, mempercepat penyelesaian, dan meningkatkan skalabilitas layanan tanpa menambah jumlah tim, Agentic AI adalah solusinya.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 16px;\">5. Tinjau Kesiapan Data dan Integrasi Sistem&nbsp;<\/span><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Keberhasilan implementasi AI tidak hanya ditentukan oleh model yang digunakan, tetapi juga kesiapan infrastruktur pendukung.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Generative AI umumnya lebih mudah diimplementasikan karena dapat digunakan sebagai alat bantu mandiri. Sebaliknya, Agentic AI sering kali membutuhkan integrasi dengan CRM, ERP, platform customer service, database internal, atau aplikasi bisnis lainnya.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Sebelum memilih solusi AI, pastikan perusahaan memahami sistem apa saja yang akan terlibat, ketersediaan dan kualitas data, kebutuhan keamanan dan kepatuhan data, serta kemampuan integrasi dengan teknologi yang sudah digunakan.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 16px;\">6. Pertimbangkan Pendekatan Bertahap&nbsp;<\/span><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Banyak perusahaan tidak perlu langsung memilih salah satu secara mutlak. Dalam praktiknya, generative AI dan agentic AI sering digunakan secara bersamaan.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Pendekatan yang umum dilakukan adalah memulai dengan generative AI untuk meningkatkan produktivitas tim. Kemudian, implementasi berkembang ke Agentic AI ketika kebutuhan otomatisasi semakin kompleks.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Contoh roadmap implementasi:&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Menggunakan Generative AI untuk menjawab pertanyaan pelanggan.&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Mengintegrasikan AI dengan knowledge base dan CRM.&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Menambahkan kemampuan Agentic AI untuk membuat tiket dan melakukan eskalasi otomatis.&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Mengotomatisasi workflow layanan pelanggan secara end-to-end.&nbsp;<\/span><\/li>\n<\/ol>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 24px;\">Memilih antara Generative AI dan Agentic AI&nbsp;<\/span><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Masih bingung memilih antara Agentic AI dan Generative AI? Gunakan panduan cepat berikut untuk menentukan teknologi yang paling sesuai dengan kebutuhan bisnis Anda.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 20px;\">Skenario Penggunaan Generative AI&nbsp;<\/span><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">1. Tujuan akhir adalah menghasilkan konten, informasi, atau ide dengan cepat&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">2. AI hanya perlu menjawab pertanyaan atau memberikan rekomendasi&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">3. Keputusan akhir tetap harus dibuat oleh manusia&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">4. Ingin meningkatkan produktivitas tim tanpa mengubah proses kerja yang ada&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>Contoh use case:<\/strong>&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Menulis artikel dan konten marketing&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Membuat draft email atau proposal&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Merangkum dokumen dan meeting&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Menjawab pertanyaan berbasis knowledge base&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Membantu agen customer service menyusun respons<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 20px;\">Skenario Penggunaan Agentic AI&nbsp;<\/span><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">1. Tujuan utama mengotomatisasi proses bisnis yang kompleks&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">2. AI perlu menjalankan serangkaian tugas secara mandiri&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">3. Workflow melibatkan banyak sistem dan aplikasi&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">4. Fokus pada pengurangan pekerjaan manual yang berulang&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">5. Keberhasilan diukur dari efisiensi operasional dan penghematan biaya<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>Contoh use case:<\/strong>&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Lead qualification dan follow-up otomatis&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Otomatisasi onboarding pelanggan&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Ticket routing dan eskalasi customer service&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Pemrosesan dokumen dan verifikasi data&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Workflow approval lintas departemen&nbsp;&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 20px;\">Skenario Penggunaan Agentic AI dan Generative AI&nbsp;<\/span><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">1. AI perlu menghasilkan respons sekaligus menjalankan tindakan&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">2. Chatbot tidak hanya menjawab pertanyaan tetapi juga mengeksekusi proses bisnis&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">3. Perusahaan ingin membangun otomatisasi end-to-end yang tetap terasa natural bagi pengguna<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>Contoh use case:<\/strong>&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Pelanggan mengajukan pertanyaan melalui chatbot.&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Generative AI memahami intent dan menyusun respons.&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Agentic AI mengakses CRM, membuat tiket, atau memproses permintaan.&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li class=\"\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Generative AI menyampaikan hasil kepada pelanggan dengan bahasa yang natural.&nbsp;<\/span><\/li>\n<\/ol>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 24px;\">Integrasi Mulus Generative AI maupun Agentic AI dengan 3Dolphins&nbsp;<\/span><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Perdebatan antara Agentic AI vs Generative AI sebenarnya bukan tentang teknologi mana yang lebih baik, melainkan mana yang paling sesuai dengan kebutuhan bisnis.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Jika tujuan utama adalah mempercepat pembuatan konten, menghasilkan insight, atau membantu karyawan bekerja lebih produktif, generative AI sering kali menjadi langkah awal yang tepat. Namun, ketika bisnis ingin mengotomatisasi workflow, mengurangi pekerjaan manual, dan memungkinkan AI mengambil tindakan secara mandiri, Agentic AI dapat memberikan dampak yang lebih besar terhadap efisiensi operasional.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Dalam praktiknya, banyak organisasi menggabungkan keduanya. Generative AI berperan sebagai mesin yang memahami dan menghasilkan informasi, sementara Agentic AI bertindak sebagai eksekutor yang menjalankan proses bisnis secara otomatis. Kombinasi ini memungkinkan perusahaan menghadirkan pengalaman pelanggan yang lebih cepat, operasional yang lebih efisien, dan skalabilitas yang lebih tinggi.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Jika Anda sedang mengevaluasi bagaimana AI dapat diterapkan pada customer service, sales, marketing, atau proses operasional lainnya, langkah pertama adalah mengidentifikasi workflow yang paling membutuhkan peningkatan. Dari sana, Anda dapat menentukan apakah Generative AI, Agentic AI, atau kombinasi keduanya merupakan solusi yang paling tepat.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Dengan solusi AI dan automasi bisnis dari <a href=\"https:\/\/3dolphins.ai\/en\/?utm_source=chatgpt.com\">3Dolphins.ai<\/a>, perusahaan dapat membangun pengalaman pelanggan yang lebih cerdas sekaligus mengotomatisasi proses bisnis yang kompleks melalui integrasi dengan berbagai sistem yang sudah digunakan.<\/span><br><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Hubungi tim kami untuk mendiskusikan <em>use case <\/em>AI yang paling relevan bagi bisnis Anda.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/span><\/p>\n\n\n\n<\/span><\/p>\r\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\n\n\n<p><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Agentic AI dan Generative AI sering dianggap sama karena sama-sama menggunakan teknologi AI modern. Namun, keduanya memiliki tujuan yang berbeda. Generative AI berfokus pada menghasilkan informasi atau konten, sedangkan Agentic AI dapat mengambil tindakan dan menjalankan tugas untuk mencapai tujuan tertentu. Bagi bisnis, perbedaan ini signifikan sebab hasilnya akan memengaruhi cara kerja dan performa. Sebagai [&hellip;]<\/p>","protected":false},"author":1,"featured_media":6542,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[9,1],"tags":[],"class_list":["post-6535","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","category-semua"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tahapan Memilih Generative AI dan Agentic AI: Panduan untuk Bisnis - 3dolphins.ai<\/title>\n<meta name=\"description\" content=\"Perbedaan utama generative AI dan agentic AI terletak pada hasil yang dikeluarkan. 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