{"id":7487,"date":"2026-10-01T12:14:41","date_gmt":"2026-10-01T05:14:41","guid":{"rendered":"https:\/\/3dolphins.ai\/products\/omnichannel-customer-service\/"},"modified":"2026-10-06T18:17:15","modified_gmt":"2026-10-06T11:17:15","slug":"omnichannel-customer-service","status":"publish","type":"page","link":"https:\/\/3dolphins.ai\/id\/omnichannel-customer-service\/","title":{"rendered":"Omnichannel Customer Service"},"content":{"rendered":"
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\u2728 One unified dashboard<\/p>\n<\/div>\n\n\n\n

Integration to more 23 channels<\/h5>\n<\/div>\n<\/div>\n\n\n\n
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One workspace for every customer conversation.<\/h1>\n\n\n\n
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Bring messages, tickets, voice, customer history, and agent collaboration into one connected service operation\u2014without making teams jump between tools.<\/p>\n\n\n\n

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Jadwalkan Demo<\/a><\/div>\n\n\n\n
Chat on WhatsApp<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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\u2705 23+ connected channels \u2705 Real-time service analytics \u2705 AI-assisted agent responses<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Built for the work behind every conversation<\/h2>\n\n\n\n

A focused set of capabilities turns customer interactions into coordinated action.<\/p>\n<\/div>\n\n\n\n

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Single service dashboard<\/h4>\n\n\n\n

Monitor WhatsApp, email, live chat, Instagram, TikTok, and other channels from one queue.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Automated ticket routing<\/h4>\n\n\n\n

Route, prioritize, and escalate conversations using business rules, skills, queues, and SLAs.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Real-time analytics<\/h4>\n\n\n\n

Track response time, backlog, agent performance, and customer satisfaction without exporting data first.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/main>\n\n\n\n

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From customer signal to measurable next step<\/h2>\n\n\n\n

Create smooth journey in every touchpoint of your customer to create exceptional customer experience.<\/p>\n<\/div>\n\n\n\n

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Preserve customer context<\/h4>\n\n\n\n

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Conversation history follows the customer across channels so agents can continue from the last interaction.<\/p>\n<\/div>\n\n\n\n

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Coordinate teams and ownership<\/h4>\n\n\n\n

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Assign conversations, collaborate internally, and keep responsibility visible until every request is resolved.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Connect service systems<\/h4>\n\n\n\n

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Integrate CRM, internal databases, telephony, and APIs so agents work with the right information.<\/p>\n<\/div>\n\n\n\n

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Control service quality<\/h4>\n\n\n\n

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Apply SLAs, routing rules, escalation paths, and measurable QA standards across the operation.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Powerful Features<\/a><\/div>\n<\/div>\n\n\n\n

Omnichannel is the center of each capability<\/h2>\n\n\n\n

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Explore each feature that can connect customer history without separating from service operations<\/p>\n<\/div>\n\n\n\n

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Ticketing System<\/h5>\n<\/div>\n\n\n\n

Turn conversations into accountable cases with SLA, routing, and escalation.<\/p>\n\n\n\n

Learn more -><\/strong><\/a><\/p>\n<\/div>\n\n\n\n

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Chatbot<\/h5>\n<\/div>\n\n\n\n

Chatbot with AI powered will help team performs better.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Live Chat<\/h5>\n<\/div>\n\n\n\n

Embed real-time web and app assistance into the same service operation.<\/p>\n\n\n\n

Learn more -><\/a><\/strong><\/p>\n<\/div>\n\n\n\n

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Social Media Channels<\/h5>\n<\/div>\n\n\n\n

Integrate all social media channel, from Instagram to LinkedIn in one unify dashboard.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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WA API<\/h5>\n<\/div>\n\n\n\n

Integrate WhatsApp Business API with a lot of capabilites and features.<\/p>\n<\/div>\n\n\n\n

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GenAI Capability<\/h2>\n<\/div>\n\n\n\n

Automate text and voice conversations with governed knowledge and handover.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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See how this fits your current workflow<\/h3>\n\n\n\n

Map the customer journey, integration points, and operating model before implementation.<\/p>\n<\/div>\n\n\n\n

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Hubungi Sales<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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One Connected Customer Journey<\/h2>\n\n\n\n

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Customer enquiry<\/h5>\n<\/div>\n<\/div>\n\n\n\n

The conversation begins<\/h4>\n\n\n\n

Customers reach out through WhatsApp, Live Chat, or another connected channel.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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automation<\/h5>\n<\/div>\n<\/div>\n\n\n\n

AI help to understands and responds<\/h4>\n\n\n\n

GenAI identifies the request and answers routine questions using your knowledge base.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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agent handoff<\/h5>\n<\/div>\n<\/div>\n\n\n\n

Your team takes over when needed<\/h4>\n\n\n\n

Complex requests reach the right agent with conversation history intact. Tickets keep follow-ups on track.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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real-time analytic<\/h5>\n<\/div>\n<\/div>\n\n\n\n

Track the performance real-time<\/h4>\n\n\n\n

Every agents performance and all problem track directly in the same dashboard.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Designed for real business operations<\/h2>\n\n\n\n

You can unlock your business innovation just by connect with our solutions.<\/p>\n\n\n\n

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Jadwalkan Demo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Banking & Financial Service<\/h4>\n\n\n\n

Coordinate secure support, transaction clarification, and time-sensitive escalations across channels.<\/p>\n<\/div>\n\n\n\n

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Telecommunication<\/h4>\n\n\n\n

High conversation volume is triaged by AI, unified from 23+ channels, then routed by topic, priority, and agent skill.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Healthcare<\/h4>\n\n\n\n

Manage appointments, follow-ups, and service inquiries with clear routing and ownership.<\/p>\n<\/div>\n\n\n\n

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Retail<\/h4>\n\n\n\n

Product questions, order status, marketplace chat, returns, and loyalty stay in one customer history that can continue to the right team or workflow.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Pertanyaan yang Dapat Menjawab Kebutuhan Anda<\/h2>\n\n\n\n

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