{"id":7572,"date":"2026-10-02T13:31:44","date_gmt":"2026-10-02T06:31:44","guid":{"rendered":"https:\/\/3dolphins.ai\/retrieval-augmented-generation\/"},"modified":"2026-10-22T14:03:04","modified_gmt":"2026-10-22T07:03:04","slug":"retrieval-augmented-generation","status":"publish","type":"page","link":"https:\/\/3dolphins.ai\/id\/retrieval-augmented-generation\/","title":{"rendered":"Knowledge & RAG"},"content":{"rendered":"
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Ground every AI answer in knowledge your business approves.<\/h1>\n\n\n\n
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Connect policies, product information, procedures, and enterprise knowledge so GenAI responses are relevant, traceable, and easier to govern.<\/p>\n\n\n\n

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Chat di WhatsApp<\/a><\/div>\n\n\n\n
Explore Product<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Give every answer a trusted information foundation<\/h2>\n\n\n\n

Retrieval-augmented generation connects an AI response with information retrieved from the knowledge sources included in the deployment. The goal is to answer with relevant business context rather than relying only on a model\u2019s general knowledge.<\/p>\n\n\n\n

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Approved knowledge sources<\/h3>\n\n\n\n

Define which documents, policies, and resources the AI should use. Content ownership and access matter as much as the amount of material available.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Relevant context retrieval<\/h3>\n\n\n\n

Retrieve information related to the question or task. Better-organized knowledge helps the AI work with context that is useful for the request.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Governed response preparation<\/h3>\n\n\n\n

Design the response around the available evidence and the permitted use of that knowledge. Missing, outdated, or conflicting information needs a clear fallback.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Improve answers by improving the knowledge behind them<\/h2>\n\n\n\n
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Bring business context into the answer<\/h3>\n\n\n\n

Use product guidance, approved policies, and operational information that relate to the actual question. General model knowledge is not a substitute for your organization\u2019s current rules.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Keep knowledge accountable<\/h3>\n\n\n\n

Give source content an owner and a review process. An outdated document can produce an outdated answer even when retrieval works correctly.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Support customers and employees<\/h3>\n\n\n\n

Use the same approved foundation for customer assistance, agent support, or internal guidance where access allows. Different audiences may need different knowledge scopes.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Learn from unanswered questions<\/h3>\n\n\n\n

Review requests that cannot be answered reliably. Repeated gaps can show where your content needs clearer explanations or additional coverage.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Pantau Alur Kerja dari Permintaan hingga Selesai<\/h2>\n\n\n\n

Kendalikan alur informasi, penanggung jawab, dan ekspektasi hasil pada setiap tahapan.<\/p>\n\n\n\n

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01<\/p>\n\n\n\n

Ask<\/h3>\n\n\n\n

Identify the question and its intended audience.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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02<\/p>\n\n\n\n

Retrieve<\/h3>\n\n\n\n

Find relevant information from the permitted sources.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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03<\/p>\n\n\n\n

Prepare<\/h3>\n\n\n\n

Build the answer around the available business context.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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04<\/p>\n\n\n\n

Check<\/h3>\n\n\n\n

Apply the response rules and identify uncertainty.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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05<\/p>\n\n\n\n

Improve<\/h3>\n\n\n\n

Review unresolved questions and maintain the knowledge.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Use Cases<\/p>\n<\/div>\n<\/div>\n\n\n\n

Put the capability to work in a real business journey<\/h2>\n\n\n\n

Choose the journey that matches the work your team needs to complete.<\/p>\n<\/div>\n\n\n\n

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<\/path><\/svg>Customer Support<\/span><\/div><\/div>
<\/path><\/svg>Technical Support<\/span><\/div><\/div>
<\/path><\/svg>Employee Knowledge<\/span><\/div><\/div><\/div><\/div>
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Explain policy with the right business context<\/h3>\n\n\n\n

A customer asks about a return or service policy. Retrieve the relevant approved guidance and explain the next step in language suited to the customer.<\/p>\n\n\n\n