Model agnostic

Choose the right LLM for each task.

Multi-agent native

Specialized agents collaborate around one goal.

Human controlled

Sensitive actions pause for approval

Enterprise governed

Permissions, evidence, and auditability by design.

AI Evolution: From Answer to Action

Conversational Chatbot

Response automatically based on rule or FAQ static without deep context-awareness.

Generative AI

Understand context in natural language, summarize information, to respond within prompt.

Agentic AI

Reason, decide, to execute complex workflow directly in the system without too much instructions.

Integrate to more than 1500 workflow tools

From customer signal to measurable next step

AI Agent Builder

Create and configure agents using natural language or a visual builder with full control over behavior, inputs, and outputs.

Model Integration

Use leading models and bring your own, with flexible configuration for your use cases.

Knowledge, RAG & AI Memory

Ground agents in your business context with your documents, data sources, and long-term memory.

Coordinate agents, assign tasks, automate processes across your business

AI Orchestration

Coordinate multiple agents, define handoffs, and manage complex, multi-step processes.

Multi-Agent Systems

Use specialized agents that work together to solve bigger tasks.

Workflow & Process Automation

Automate end-to-end business processes with branching logic, approvals, and actions in your systems.

One outcome. Multiple specialist agents. One business control layer

Explore each feature that can connect customer history without separating from service operations.

Trigger

Customer, employee, system, or scheduled event.

Reason

Forge selects agents, knowledge, tools, and boundaries.

Collaborate

Specialist agents exchange context and complete tasks.

Control

Policy checks, human approval, monitoring, and evidence.

Outcome

Resolve, update, notify, escalate, or continue the process

See how this fits your current workflow

Map the customer journey, integration points, and operating model before implementation.

One system that works within your rule.

Capture and validate invoice data

– Pull invoices from email and SharePoint

– Extract invoice details automatically

– Match against PO, contract, and proof of receipt

– Flag mismatches, missing data, or duplicates

AI coordinate the workflow

– Prepare ERP posting

– Monitor receivable aging

– Send reminders by rules

– Log promise to pay

– Escalate disputes for review

Finance stays in control

Agent sends summary and lets team to decide what’s the next step when action blocked by the boundaries.

Designed for real business operations

High conversation volume is triaged by AI, unified from 23+ channels, then routed by topic, priority, and agent skill.

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It is a service model that connects customer channels, conversation history, routing, and reporting in one operational workspace.

Start with one workflow. Grow into an agentic enterprise.