Omnichannel Customer Service
Expand your business with Omnichannel Customer Service
Turning customers into friends. Building better bonds with customers.
Our Favorite Features
Powered by Generative AI
AI Assistant with the power of Large Language Model Generative AI Technology (LLM).
Practical Application: Case Examples
Boost Agent Productivity
Empower agents with one-click access to Generative AI capabilites for quick and accurate responses. This technology enables instant access to relevant information and solutions, enhancing service responsiveness and efficiency for customers.
Harmonized Communication
Track your business interactions from WhatsApp, Instagram, Twitter, and social media or other instant messaging apps to better understand customers.
Available anytime, anywhere with our mobile app.
Frequently Asked Questions
A single dashboard solution we call Service SRM to help agents manage incoming conversations through more than 21 channels such as WatsApp, Email, Live Chat, Instagram DM & Comment, Facebook Message, and many more.
Absolutely! In addition to interacting via chat and email, Service SRM can also make and receive customer phone calls.
Generative AI helps agents compose responses quickly and accurately based on the information provided.
3Dolphins currently can utilize LLM from Open AI ChatGPT, Cohore, Llama 2, Google Vertex, and WatsonX AI.
