In the body of Customer Service Department, tailored parts of the specific job description to complete the customer’s inquiries; be it receptionist as the top front liner, or administrator as the router, or customer relation officer as the end-to-end customer’s problem solver.
Helps the supervisor to get an overview of all interacting your customer support (Agents) onduty, and you can see who is interacting with your agent and monitoring the services for customer’s needs
Besides AI, big data is another buzzword happening online, as the possibilities it creates are endless. Big data is for those who prefer seeing everything in an eagle eye, scratching a wide range of data to be collected as fast, as precise, and as a whole as it may be. It also helps user escalating knowledge, making a decision based on gathered data, and automating any possible process happen. Big Data happens to hear a wide range of voice.