✨ One unified dashboard
Integration to more 23 channels
One workspace for every customer conversation.
Bring messages, tickets, voice, customer history, and agent collaboration into one connected service operation—without making teams jump between tools.
✅ 23+ connected channels ✅ Real-time service analytics ✅ AI-assisted agent responses
Built for the work behind every conversation
A focused set of capabilities turns customer interactions into coordinated action.
Single service dashboard
Monitor WhatsApp, email, live chat, Instagram, TikTok, and other channels from one queue.
Automated ticket routing
Route, prioritize, and escalate conversations using business rules, skills, queues, and SLAs.
Real-time analytics
Track response time, backlog, agent performance, and customer satisfaction without exporting data first.
From customer signal to measurable next step
Create smooth journey in every touchpoint of your customer to create exceptional customer experience.
Preserve customer context
Conversation history follows the customer across channels so agents can continue from the last interaction.
Coordinate teams and ownership
Assign conversations, collaborate internally, and keep responsibility visible until every request is resolved.
Connect service systems
Integrate CRM, internal databases, telephony, and APIs so agents work with the right information.
Control service quality
Apply SLAs, routing rules, escalation paths, and measurable QA standards across the operation.
Omnichannel is the center of each capability
Explore each feature that can connect customer history without separating from service operations
Ticketing System
Turn conversations into accountable cases with SLA, routing, and escalation.
Chatbot
Chatbot with AI powered will help team performs better.
Social Media Channels
Integrate all social media channel, from Instagram to LinkedIn in one unify dashboard.
WA API
Integrate WhatsApp Business API with a lot of capabilites and features.
GenAI Capability
Automate text and voice conversations with governed knowledge and handover.
See how this fits your current workflow
Map the customer journey, integration points, and operating model before implementation.
One Connected Customer Journey
Customer enquiry
The conversation begins
Customers reach out through WhatsApp, Live Chat, or another connected channel.
automation
AI help to understands and responds
GenAI identifies the request and answers routine questions using your knowledge base.
agent handoff
Your team takes over when needed
Complex requests reach the right agent with conversation history intact. Tickets keep follow-ups on track.
real-time analytic
Track the performance real-time
Every agents performance and all problem track directly in the same dashboard.
Designed for real business operations
You can unlock your business innovation just by connect with our solutions.
Banking & Financial Service
Coordinate secure support, transaction clarification, and time-sensitive escalations across channels.
Telecommunication
High conversation volume is triaged by AI, unified from 23+ channels, then routed by topic, priority, and agent skill.
Healthcare
Manage appointments, follow-ups, and service inquiries with clear routing and ownership.
Retail
Product questions, order status, marketplace chat, returns, and loyalty stay in one customer history that can continue to the right team or workflow.
Pertanyaan yang Dapat Menjawab Kebutuhan Anda
+
It is a service model that connects customer channels, conversation history, routing, and reporting in one operational workspace.
Yes. Voice interactions can be connected with digital channels so agents can work with the same customer context.
It can retrieve approved information and suggest contextual responses. Teams can keep human review before customer-facing actions.
Yes. 3Dolphins supports integrations with business systems, databases, APIs, and customer communication channels.