Model agnostic

Choose the right LLM for each task.

Multi-agent native

Specialized agents collaborate around one goal.

Human controlled

Sensitive actions pause for approval

Enterprise governed

Permissions, evidence, and auditability by design.

Conversational Chatbot

Response automatically based on rule or FAQ static without deep context-awareness.

Generative AI

Understand context in natural language, summarize information, to respond within prompt.

Agentic AI

Reason, decide, to execute complex workflow directly in the system without too much instructions.

Integrate to more than 1500 workflow tools

AI Agent Builder

Create and configure agents using natural language or a visual builder with full control over behavior, inputs, and outputs.

Model Integration

Use leading models and bring your own, with flexible configuration for your use cases.

Knowledge, RAG & AI Memory

Ground agents in your business context with your documents, data sources, and long-term memory.

Coordinate agents, assign tasks, automate processes across your business

AI Orchestration

Coordinate multiple agents, define handoffs, and manage complex, multi-step processes.

Multi-Agent Systems

Use specialized agents that work together to solve bigger tasks.

Workflow & Process Automation

Automate end-to-end business processes with branching logic, approvals, and actions in your systems.

Governed

Keep AI aligned with your business rules. Define what agents can access, which actions they can take, and when approval is required.

Clear boundaries for every agent

  • Role-Based Permissions Define access to data, tools, and actions based on each agent’s responsibilities.
  • Business Rules & Guardrails Set conditions and limits that guide how agents respond and act.
  • Controlled Tool Access Connect agents to the systems and resources they need for their assigned tasks.
  • Approval Requirements Identify sensitive actions that need a person’s approval before execution.
  • Activity Visibility Review agent actions and their outcomes to support oversight and accountability.

Human in the Loop

Bring human judgment into critical moments. Let AI handle routine work while your team reviews sensitive requests, resolves exceptions, and approves key decisions.

People involved at the right moment

  • Review Before Action Pause selected actions so your team can review the recommendation before it proceeds.
  • Escalation to the Right Team Route complex or sensitive cases to the people responsible for making the decision.
  • Context for Every Decision Give reviewers the request details and AI recommendation needed to assess the next step.
  • Approve or Request Changes Let reviewers approve a proposed action or ask for adjustments before work continues.
  • AI-to-Human Handoff Carry relevant context into the handoff so your team can continue without starting over.

Explore each feature that can connect customer history without separating from service operations.

Customer, employee, system, or scheduled event.

Forge selects agents, knowledge, tools, and boundaries.

Specialist agents exchange context and complete tasks.

Policy checks, human approval, monitoring, and evidence.

Resolve, update, notify, escalate, or continue the process

One system that works within your rule.

– Pull invoices from email and SharePoint

– Extract invoice details automatically

– Match against PO, contract, and proof of receipt

– Flag mismatches, missing data, or duplicates

– Prepare the invoice entry for ERP
– Route the invoice to the appropriate approver
– Track pending approvals
– Escalate discrepancies for Finance review
– Post the approved entry and update the invoice status

Agent sends summary and lets team to decide what’s the next step when action blocked by the boundaries.

High conversation volume is triaged by AI, unified from 23+ channels, then routed by topic, priority, and agent skill.

FAQ About Forge Agentic AI

Start with one workflow. Grow into an agentic enterprise.