3Dolphins
The whole business product that can connect with AI
Connect every conversation to the next business action.
Explore customer service, WhatsApp engagement, voice, CRM platform, and governed AI capabilities that work together.
3Dolphins SRM
Connect customer conversations, knowledge, tickets, and team ownership.
Omnichannel Customer Service
Unify channels, tickets, customer history, analytics, and GenAI assistance in one service workspace.
Ticketing System
Create, route, prioritize, track, and resolve tickets with clear ownership, SLA controls, and complete conversation context.
Live Chat
Embed a branded live chat experience, automate the first response, and transfer conversations to the right human team with context intact.
GenAI Chatbot & Voicebot
Automasi percakapan high-volume, dari teks dan suara, dengan jawaban sesuai knowledge. Hubungkan dengan manusia ketika kompleksitas terjadi.
Workflow Engine
Build trigger-based workflows that route tasks, update systems, request approvals, notify teams, and keep exceptions visible.
Knowledge & RAG
Connect policies, product information, procedures, and enterprise knowledge so GenAI responses are relevant, traceable, and easier to govern.
WhatsApp Business Platform (API)
Move from messages to campaigns, structured journeys, and voice.
WhatsApp Business Platform
Connect service, campaigns, authentication, interactive journeys, and voice calls through one official enterprise WhatsApp foundation.
WhatsApp Broadcast
Plan, personalize, schedule, and measure high-volume WhatsApp campaigns using official marketing, utility, and OTP templates.
WhatsApp Business Calling API
Let customers call a business and let teams request outbound calls when a complex or time-sensitive issue needs a human voice.
3Dolphins PingLead
Connect administrative work and enterprise intelligence with accountable outcomes.
PingLead CRM
Keep customer details, conversation history, and follow-ups in one place. Give sales and service teams the context to build stronger relationships and continue every conversation.
PingLead Prospecting
Bring relevant accounts and contact information into a structured workflow. Help your team prepare outreach, prioritize potential customers, and move interest toward a sales opportunity.
PingLead Quotation & Approval
Connect customer requirements, quotations, and internal approvals in one workflow. Keep proposal details and pending decisions aligned so the team can move.
PingLead Sales Pipeline
Track opportunities, deal stages, values, and sales ownership in one view. Help your team identify stalled deals, prioritize follow-ups, and keep every opportunity moving.
PingLead Customer Engagement
Keep customer interactions and follow-ups connected throughout the relationship. Help your team respond with relevant context, maintain engagement, and give every conversation a clear next step.
PingLead Expanse
Expanse captures employee claims, validates receipts and policy requirements, routes exceptions, and keeps every reimbursement visible from submission to payment.
PingLead Revenue Management
Connect opportunity values, commercial progress, and revenue status in one view. Help team understand the progress across the sales cycle.
3Dolphins Forge OS: Agentic AI
Connect administrative work and enterprise intelligence with accountable outcomes.
Agentic AI
3Dolphins Forge memudahkan pekerjaan tim dengan AI Agent yang dibentuk untuk bekerja, memanfaatkan tools yang disetujui, beradaptasi, hingga berhenti ketika peran manusia dibutuhkan.
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