Chatbot
Generative AI with 11+ channels integration
AI conversations across chat and voice that understand context
Automasi percakapan high-volume, dari teks dan suara, dengan jawaban sesuai knowledge. Hubungkan dengan manusia ketika kompleksitas terjadi.
Built for the work behind every conversation
A focused set of capabilities turns interactions into coordinated action.
Connected to 11+ channels
Run one chatbot experience across WhatsApp, live chat, social messaging, and other touchpoints.
Contextual Generative AI
Use natural-language understanding and approved knowledge.
Conversation analytics
Review intent, containment, handover, and unanswered questions.
GENERATIVE AI CAPABILITIES
From signal to measurable next step.
Connect the conversation, required data, and accountable team in one operating workflow.
Answer repeat questions instantly
Automate common product, policy, order, and service questions.
Guide self-service journeys
Collect information and recommend the next step.
Escalate with context
Transfer cases to agents with transcript and intent.
Learn from governed sources
Ground answers in selected enterprise knowledge.
Chatbot Use Cases
Make routine calls easier to complete
Help callers explain their needs, confirm appointment details, and share feedback through a natural voice conversation.
Resolve everyday questions with business knowledge
Use approved FAQs and product information to explain policies. When person is needed, share its context to the team.
- Explain return and refund policies
- Guide basic product troubleshooting
- Prepare a summary for a support agent
Help customers find the right solution
Guide customers through your offerings and ask relevant questions to understand their needs. Collect enquiry details so your sales team can follow up with useful context.
- Answer product and service questions
- Understand customer requirements
- Prepare enquiries for sales follow-up
Make campaign easier
Guide customers through the information needed. With a connected system, the conversation can support availability checks.
- Give suggestion based on preference
- Inform available stock
- Direct the customer to buy the item
Voicebot Use Cases
Help customers get answers and take the next step
Explore how AI chatbot can support everyday questions, guide enquiries, and prepare a clear handoff to your team.
Understand the request before routing the call
Use a short conversation to clarify why someone is calling and identify the relevant team. Share a summary when handing the call over to a person, so the conversation can continue with context.
- Clarify billing or service enquiries
- Identify the appropriate department
- Prepare context for a human agent
Help customers confirm their plans
Use voice calls to remind customers about upcoming appointments and collect their responses. Route requests for changes to your team or a connected booking workflow.
- Remind customers about appointments
- Collect attendance confirmations
- Flag requests to reschedule
Collect feedback after a service interaction
Ask customers about their experience and capture concerns that need attention. Prepare a summary so your team can review feedback and follow up where needed.
- Collect feedback after service completion
- Identify unresolved concerns
- Prepare follow-up summaries for your team
Questions about GenAI Chatbot & Voicebot.
The chatbot connects to supported messaging and digital touchpoints. The voicebot adds voice automation where the channel and deployment support it; confirm the required channels during scoping.
Approved documents, FAQs, websites, databases, and APIs can provide the knowledge foundation. Source ownership and refresh rules should be defined before launch.
Escalation rules can pass the transcript, detected intent, and customer details to a person. Low-confidence or sensitive questions can go directly to a human queue.
Conversation analytics helps teams review intent, unanswered questions, handovers, and performance, then improve knowledge and routing.
LET’S TALK