3Dolphins
3Dolphins Service SRM
Bring real-time assistance directly into your website and app
Embed a branded live chat experience, automate the first response, and transfer conversations to the right human team with context intact.
Built for the work behind every conversation
Connect the capability with the work your team needs to complete.
Embeddable chat widget
Match the widget to your brand, website, and customer journey.
Proactive engagement
Start relevant conversations from page behavior, customer status, or business rules.
Connected agent workspace
Manage live chat alongside WhatsApp, social messaging, email, and tickets.
From customer signal to measurable next step.
1.
Qualify before routing
Capture intent and customer details before involving a live agent.
2.
Preserve page context
Show agents the source page, journey, and previous conversation history.
3.
Automate common questions
Use GenAI Chatbot to answer repeat questions before handover.
4.
Integrate convesation
Create tickets, trigger follow-ups, or move the customer to another connected channel.
Live Chat Solution for Business Needs
Product assistance
Help visitors compare options and continue into consultation.
Digital onboarding
Guide customers through registration, verification, or application steps.
Service recovery
Intervene when a customer is stuck and continue the case through a ticket.
Questions about Live Chat
Embed a branded live chat experience, automate the first response, and transfer conversations to the right human team with context intact.
Show agents the source page, journey, and previous conversation history. The required data and integrations are defined during implementation.
Use GenAI Chatbot to answer repeat questions before handover. Configure ownership and review rules around the workflow.
Start with one use case, identify the required knowledge and systems, define the responsible team, and review the outcome before expanding.