3Dolphins
3DOLPHINS MARKETING SRM
Turn a WhatsApp message into a completed journey.
Let customers complete forms, choose appointments, submit requests, verify information, and take the next step without leaving WhatsApp.
Connected workflows · Human ownership · Reviewable outcomes
Built for the work behind every conversation.
A focused set of capabilities turns interactions into coordinated action.
Guided forms
Collect information using screens, fields, choices, and validation.
Booking and scheduling
Let customers select and confirm times.
Workflow integration
Send completed data to service, marketing, CRM, and operational systems.
WHAT 3DOLPHINS CAN DO
From signal to measurable next step.
Connect the conversation, required data, and accountable team in one operating workflow.
Capture qualified leads
Ask relevant questions before routing.
Standardize service intake
Gather required details for complaints, claims, and callbacks.
Complete bookings
Present choices and confirmation steps.
Continue the workflow
Trigger routing, notifications, and follow-up.
CONNECTED WORKFLOW
One connected WhatsApp Flows workflow.
Specialist agents and people share the context required to move work forward.
Signal
A customer or employee starts a WhatsApp Flows journey.
Context
Collect information using screens, fields, choices, and validation.
Coordinate
Gather required details for complaints, claims, and callbacks.
Review
Exceptions or sensitive actions go to the accountable team.
Continue
Trigger routing, notifications, and follow-up.
Designed for real business operations.
Start with a concrete workflow and connect the capabilities it needs.
Lead qualification
Collect company, contact, and use-case details, then route the submission to sales.
Appointment booking
Let customers select a schedule, confirm their details, and receive a booking update.
Service and claims intake
Capture the issue, required evidence, and preferred next action before assigning an owner.
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Questions about WhatsApp Flows.
WhatsApp Flows provides structured screens and form fields inside WhatsApp for journeys such as booking, lead capture, and service intake.
Flow submissions can connect to supported APIs and business workflows. Define validation, field mapping, ownership, and data access before connecting systems.
A supported broadcast template can open a Flow so customers can move from a campaign into a structured response.
The supported Flow interaction takes place inside WhatsApp. An external payment or other downstream system may require a separate step.
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